Maintenance Technician

Tailwind Group; Starkville (MS); On-site; USD 2,196,000 - 2,744,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Holidays

401(k) match

On-the-job Training

Paid Parental Leave

Job summary

Tailwind Group is seeking a Maintenance Technician to support The Quarters Starkville, a student housing community near Mississippi State University. The role centers on reliable repairs, preventative maintenance, and delivering outstanding resident service.

You will perform general repairs across units and common areas, supervise turnover activities, and collaborate with vendors to maintain high property standards.

Qualifications

• Excellent customer service in interactions with residents, prospects, vendors, officials, and community members.
• Ability to conduct daily property walks and identify improvement areas in the grounds and interiors.
• Experience with general repairs including electrical, plumbing, HVAC, appliance, and drywall work.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by daily property walks with the maintenance team to identify improvement areas and keep grounds clean.
• Perform general repairs in apartment units, common areas, and on building systems (electrical, plumbing, HVAC, appliances, drywall).
• Support turnover and make-ready processes including furniture removal and installation; lead temporary staff as needed.
• Coordinate with vendors and contractors to ensure quality workmanship and service; respond to after-hours emergencies and participate in on-call schedule.
• Assist Maintenance Manager with preventative maintenance program and attend regular team meetings.

Skills

Customer service

Troubleshooting

Work orders

Tools

Entrata software

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Job Type

Full-time

The Position

The Maintenance Technician is largely responsible for maintaining a student housing property. This individual will perform general repairs, support preventative maintenance efforts, and ensure the property operates at a high level for residents. A successful Maintenance Technician will provide exceptional customer service, be organized and innovative in their approach, and understand this role is critical to the function and reputation of the property.

The Property

The Quarters Starkville is a garden-style student housing community in Starkville, Mississippi, designed to serve students attending Mississippi State University. The 156 unit, 480 bed community offers 2 and 4-bedroom units with amenities that include a newly renovated fitness center, upgraded swimming pool, a grilling station, and much more. The Quarters provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

Schedule and Hours

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

Compensation

The compensation range for this position is $15.94 - $19.92 per hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
• Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
• Support maintenance efforts relating to the annual turnover and make-ready process including:
• Furniture removal and installation
• Leadership of additional temporary staff members
• Meet company standards relating to customer service, work order completion, and overall property function.
• Work with vendors and contractors to ensure the completion of quality product and overall service.
• Respond to after-hours emergency issues and fulfill the required on-call schedule.
• Support the Maintenance Manager with the property preventative maintenance program.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Clean, organize, and maintain the maintenance area, including tools, equipment, materials, etc.
• Maintain a professional appearance and adhere to the company dress code at all times.

Requirements

• One or more years of experience in building maintenance – student housing experience is a plus.
• Experience with appliance and HVAC repair is preferred.
• Working knowledge of pool service and maintenance preferred. Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• A valid driver’s license is required.

Knowledge, Skills, & Abilities

• Ability to troubleshoot and find innovative solutions to maintenance issues.
• Exceptional customer service and communication skills.
• Basic computer skills, including the ability to use property management software, email, and mobile devices to receive and complete work orders.
• Possess a high level of integrity and professionalism.
• Experience with Entrata software or a similar property management/work order system is preferred.
• Ability to pass a criminal background check.
• Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot, cold, and wet environments.
• Ability to work independently.
• Ability to fulfill on-call duties as assigned.
• Ability to work extended hours during the turnover period, including nights and weekends.

This role is based fully in-person and requires daily onsite presence.

To learn more about our core values and mission, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.