Maintenance Technician

Stars and Strikes Family Entertainment Centers; Smyrna (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Paid time off

Retirement savings

Team member perks: half off food, free fountain drinks, six free games of bowling per day

Job summary

Stars and Strikes Family Entertainment Centers is seeking a Maintenance Technician for our Smyrna, TN location. The role involves on-site client installation, repairs, and maintenance of equipment. The ideal candidate will have a strong background in customer service and mechanical skills.

This position offers numerous benefits including health care, paid time off, retirement savings, and team member perks such as discounts and free games. Join us to provide superior service and ensure client satisfaction.

Qualifications

• High school diploma or GED is required; Bachelor's degree or certification preferred.
• Ability to build strong relationships with customers.
• Ability to manage workflow in a timely manner.
• Ability to lift up to 55 pounds.
• Knowledge of all safety requirements.

Responsibilities

• Oversee all network services and perform equipment tests.
• Troubleshoot issues and maintain relationships with customers.
• Create reports of customer service calls and suggest equipment upgrades.

Skills

Excellent communication skills

Problem-solving skills

Mechanical aptitude

Computer skills including Microsoft Office

Education

High school diploma or GED

Bachelor's degree or certification preferred

Job description

Overview

Stars and Strikes is looking for a Maintenance Technician to join our team. The position will be based out of our Smyrna, TN location and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.

The ideal candidate is prompt and reliable, has support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities

• Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory.

Requirements

• High school diploma or GED required; Bachelor's degree or certification preferred.
• Ability to build strong relationships with the customer and display excellent communication skills.
• Ability to manage your workflow in a timely and consistent manner.
• Ability to lift up to 55 pounds.
• Problem‑solving skills and mechanical aptitude.
• Computer skills including Microsoft Office.
• Knowledgeable about all safety requirements.

Benefits

• Health care.
• Paid time off.
• Retirement savings.
• Professional development.
• Team member perks: half off food, free fountain drinks, six free games of bowling per day, and more.