Maintenance Technician

QUANTUM RESIDENTIAL INC; Pullman (WA); On-site; USD 28,929 - 31,684; Full time

Job summary

QUANTUM RESIDENTIAL INC is seeking a full-time Maintenance Technician to support property upkeep in Pullman, WA. Responsibilities include routine repairs, coordination of make-readies, and on-call emergencies.

Strong knowledge of safety procedures and ability to work under deadlines are essential. The role requires basic electrical, plumbing, and carpentry skills, with experience in documenting work orders and maintaining inventories.

Qualifications

• High school diploma or GED.
• Two years related maintenance experience preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Diagnose and perform routine maintenance/repair in a timely, professional manner.
• Document work performed on service requests and report to supervisor by end of day.
• Maintain make-ready units and coordinate with leasing staff.
• Inspect exterior and common areas, keep grounds neat and free of litter.
• Order parts, manage inventory, and coordinate with vendors and On-site Manager.
• Perform after-hours emergency maintenance as required.
• Ensure safety standards and OSHA compliance.

Skills

General maintenance

Appliance repair

Light carpentry

Plumbing

Electrical knowledge

Safety procedures

On-call emergencies

Education

High school diploma or GED

Two years related experience

Job description

Job Details

Job Location: 7820 - Tomason Place - Pullman, WA 99163

Position Type: Full Time

Salary Range: $21.00 - $23.00 Hourly

Job Shift: Day

JOB SUMMARY

General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, knowledge of safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, and ability to flex work schedule to accommodate after hour and weekend emergencies by participating in the After Hours Emergency On-Call Program.

Responsible for maintaining the physical condition and appearance of the site. Organize, coordinate, and manage the overall maintenance programs including exterior property appearance, timely work order service, quality make- ready program, and cost-effective inventory control of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by supervisory personnel.

• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner. Assure all service requests are completed on a daily basis. Accurately document work performed on service request, including parts and return to supervisor by end of day. Complete renewal service requests in the same timely fashion. Follow-up on completed service requests to ensure satisfaction. Follow-up on incomplete service requests.
• Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust. Always display a friendly and courteous attitude towards residents and other employees. Never confront supervisor or other employees in front of residents.
• Inspect vacated apartments and complete make-ready checklist. Inform site manager of needed services and repairs. Routinely perform duties to restore apartments to “make ready” status. Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed. Ensure adequate number of make ready units are available and that the products are up to company standards. Coordinate status of makereadies with leasing staff.
• Complete special projects as may be assigned and prioritized by the On-site manager.
• Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of litter.
• Assist with the tenant improvements as required. Schedule make-ready employees as necessary. Maintain an average of 50% of make-readies are market-ready on a monthly basis. Ensure vacant units are “trashed-out” within 24 hours of move-out.
• Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required.
• Order parts and supplies and maintain inventory, utilizing inventory system. Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance.
• Obtain bids and negotiate prices, as necessary, with vendors and contractors. Coordinate delivery and work schedules with vendors, contractors and On-site Manager.
• Perform effective emergency maintenance (after hours) as required.
• Coordinate maintenance objectives with the On-site Manager daily.
• Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.
• Responsible for assisting Assistant Manager in collection of delinquent rents.
• Any tasks as assigned by the supervisor.

SUPERVISORY RESPONSIBILITIES

Reports directly to the Maintenance Supervisor, if no Supervisor at this location you will report to the Property Manager, who has the primary authority to determine the exact “day-to- day” duties of the technician. This determination will take into consideration the technician’s skills, experience and career goals, and how they best fit into the operational needs of the property. Works with leasing personnel, other maintenance staff, property manager, construction division, and maintenance staff from other developments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED)
• Two years related experience in property management/training preferred.
• or equivalent combination of education and experience.

OFFICE EXPERIENCE

Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel; knowledge of office management systems and procedures, excellent time management skills, ability to multi-task and prioritize work. Attention to details and problem-solving skills.

LANGUAGE SKILLS

Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY

Ability to add and subtract numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel and reach with hands and arms. The employee frequently is required to walk, climb, or balance, and talk or hear. The employee frequently required to sit; stoop, kneel, and/or crouch. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• May require the need for frequent shifting of priorities and deadlines.
• Must have valid driver's license and valid liability insurance.
• May require use of personal vehicle.
• May require overtime to meet deadlines.
• May require out-of-town travel to conferences.