Maintenance Technician

Extended Stay America; Philadelphia (Philadelphia County); On-site; USD 34,000 - 52,000; Full time

Job summary

Extended Stay America is seeking a Maintenance Technician to uphold guest and associate experiences by ensuring all property equipment functions properly and premises are maintained in pristine condition. You will complete tasks per the Green Shield Binder, manage work orders, and perform preventative maintenance across various hotel facilities.

The role requires following safety policies, basic reporting, and collaboration with management to promptly address guest requests and maintain

Qualifications

• High School Diploma or GED or equivalent combination of education/experience.

Responsibilities

• Demonstrates commitment to guest/associates experience.
• Performs maintenance duties per Green Shield Binder and management direction.
• Responds to guest requests with follow-through per procedures.
• Performs out-of-room cleaning to keep premises pristine (trash, debris, interiors, exteriors, grounds).
• Repairs listed on work orders in a timely, professional manner.
• Completes preventative maintenance inspections and repairs as outlined.
• Follows maintenance schedule and uses SOPs per company standards.
• Keeps maintenance area organized and tools secure; maintains boiler/electric/HVAC/fire sprinkler rooms.
• Ensures fire safety equipment is operational and compliant.
• Responds to emergencies and coordinates with management as needed.
• Coordinates with outside vendors as directed.

Skills

Read & speak English proficiently

Follow safety rules

Write routine reports

Arithmetic operations

Units of measurement

Good judgment

Assist with guest issues

Education

High School Diploma or GED

Job description

Overview

The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for guests and associates. The role ensures all property equipment functions properly, premises are maintained in pristine condition, and guest rooms are in good repair. Tasks outlined in the Green Shield Binder and directed by management or the Regional Asset Manager are completed in a timely fashion in accordance with company standards.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Works with minimal supervision while performing all essential duties to satisfaction and within company standards.
• Responds to and assists with all guest requests with diligent follow‑through in accordance with company guidelines and procedures.
• Performs the out of room cleaning outlined in the Green Shield Binder to keep premises in pristine condition, including trash and debris management, cleaning of building interiors and exteriors, grounds, walkways, stairwells, driveways and parking areas, and snow/ice removal where applicable.
• Performs repairs listed on work orders and follows the work order process as outlined in the Green Shield Binder; repairs are completed in a timely and professional manner.
• Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder.
• Follows the Green Shield Inspection schedule daily to complete tasks in a timely fashion in accordance with company standards.
• Maintains records as outlined in the Green Shield Binder, including Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections, and Non-Guest Room Deficiency Log.
• Follows the outlined workflow on the Green Shield Schedule and uses SOPs as a reference to complete tasks per company standards.
• Maintains an organized and clean maintenance work area and manages safeguarding of all maintenance tool inventory daily; ensures tools are in good working condition.
• Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, and fire sprinkler rooms in accordance with company standards and local ordinances.
• Ensures fire safety equipment (fire alarm systems, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and inspections are current and compliant with standards and local ordinances.
• Complies with ESA safety and security policies and procedures, including OSHA and ADA requirements.
• Where applicable, maintains pool and/or spa in accordance with ESA policies and local ordinances.
• Handles or assists with emergency responses at the property or sister location when directed by management.
• Monitors and follows up with outside vendors when directed by management.

OTHER DUTIES

• Assists with cleaning areas of the hotel as assigned by the manager as needed, including front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Other duties as assigned by the management team.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read and speak English proficiently and interact with guests, associates and outside vendors.
• Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
• Write routine reports and correspondence.
• Perform arithmetic operations (addition, subtraction, multiplication, division) in all units of measure using whole numbers, fractions, and decimals.
• Use units of measurement for weight, volume and distance.
• Apply good judgment at all times.
• Assist with resolving guest issues in accordance with company policies.

ENVIRONMENTAL JOB REQUIREMENTS

• Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and sounds.
• Position self to access low areas, traverse heights and remain stable, balance, and bend, kneel, or crouch as needed.
• Occasionally push/pull objects weighing up to 50 pounds.
• Discern or detect items in guest rooms to ensure safe performance of work.
• Frequently work in outside weather conditions (depending on hotel).
• Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
• Typically, moderate to loud noise levels in the work environment.
• The associate may be asked to travel to support additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.