General Maintenance Technician

Extended Stay America; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Extended Stay America is seeking a Maintenance Technician to ensure all property equipment runs smoothly and guest rooms are kept in good repair. The role emphasizes a strong guest-focused service mindset, adherence to Green Shield procedures, and timely completion of tasks under management direction.

Responsibilities include routine maintenance, safety inspections, and coordination with vendors as needed, while maintaining organized work areas and logs for inspections and deficiencies.

Qualifications

• Read and speak English proficiently and interact with guests and vendors.
• Understand and follow safety rules and maintenance instructions.
• Write routine reports and correspondence.
• Perform basic math and measurements for tasks and logs.
• Apply good judgment and assist with guest issue resolution.

Responsibilities

• Ensure property equipment functions and premises are well maintained.
• Respond to guest requests and follow through per procedures.
• Perform out-of-room cleaning and general maintenance duties as scheduled.
• Complete preventative maintenance inspections and log results.
• Maintain organized work areas and safe, compliant boiler/electrical/HVAC spaces.

Skills

English proficiency

Safety procedures

Maintenance paperwork

Measurement & math

Guest issue resolution

Education

High School Diploma or GED

Related experience (1–3 months)

Job description

POSITION PURPOSE AND SUMMARY

The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Works with minimal supervision while performing all essential duties to satisfaction and within company standards.
• Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures.
• Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable.
• Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner.
• Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder.
• Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards.
• Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log.
• Follow the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards.
• Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition.
• Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances.
• Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances.
• Compliance with all ESA safety and security policies and procedures to include OSHA and ADA.
• Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance.
• Handles or assists with the response to emergencies at the property or sister location when asked by management.
• Monitors and follows up with outside vendors when directed by management.

OTHER DUTIES

• Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Other duties as assigned by the management team.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read and speak English proficiently and interact with guests, associates and outside vendors.
• Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
• Write routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use units of measurement for weight, volume and distance.
• Apply good judgment at all times.
• Assist with resolving guest issues in accordance with company policies.

ENVIRONMENTAL JOB REQUIREMENTS

• Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
• Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
• Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds.
• Discern or detect items in guest rooms to ensure safe performance of work.
• Frequently work in outside weather conditions (depending on hotel).
• Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
• Typically, moderate to loud noise levels in the work environment.
• The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or aining; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.