Maintenance Technician

Embassy Suites - Louisville - Downtown; Louisville (KY); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Embassy Suites - Louisville Downtown is seeking a Maintenance Technician to uphold our high standards of guest comfort through proactive maintenance and attentive service. You will work under the Chief Engineer, handling preventative maintenance, repairs and safety checks across guest rooms, back-of-house areas and public spaces.

The role requires excellent customer service, physical stamina for long shifts, and the ability to lift heavy objects.

Qualifications

• Must complete Embassy safety, brand standards and guest service training.
• Excellent customer service skills.
• Ability to prioritize and organize while working in a fast-paced environment.
• Ability to stand for prolonged periods.
• Lift objects up to 50 lbs regularly and up to 100 lbs with assistance.

Responsabilités

• Perform maintenance in guest rooms, commercial spaces and back-of-house areas.
• Respond promptly to guest requests and follow up on service needs.
• Conduct preventative maintenance as scheduled by Chief Engineer.
• Maintain clean, safe work areas and report problems with solutions.
• Assist with up-selling hotel services and facilities when appropriate.
• Attend daily huddles and departmental meetings as required.

Description du poste

Job 148468 - Maintenance Technician
Louisville, KY

Under the direct supervision of the Chief Engineer, the Maintenance Technician will be responsible for creating an inviting environment through gracious, engaging and caring interaction with all guests, vendors, managers and fellow team members.

The Maintenance Technician will stay constantly informed of occupancy, arrivals, stay overs and incoming loyal guests. The Houseman with Embassy Suites is responsible for preventative and repair maintenance in designated areas of the hotel and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability Specifically, you will be responsible for performing the following tasks to the highest standards:

• Self-accountability for performance to include, arriving to work on time and in a clean, pressed and properly maintained uniform.
• Smile, Smile, Smile. Smiling is part of your uniform as is proper grooming and hygiene.
• At all times be attentive, friendly, helpful and courteous to all guests, managers and fellow team members Be positively engaged while delivering exceptional service standards and work in unity with all members of management, fellow team members, guests and vendors
• Be knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events and consistently utilize up-selling techniques to promote hotel services and facilities to maximize food and beverage revenue
• Actively participate in highly effective daily huddles and departmental monthly meetings, when necessary seek out additional communication regarding hotel goals, brand standards, recognition, safety, community events, developmental training, and all compliance topics related to brand standards, as well as local, state and federal laws. Be positively engaged while delivering exceptional service standards and work in unity with all management, fellow team members, guests and vendors
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift
• Check and replenish your supplies and tools
• Performs Maintenance Requests in commercial, back of the house, and guest room areas
• Performs the Guest Room, Commercial Space, and Equipment Preventative Maintenance Program as scheduled by the Chief Engineer
• Ensures that no guest dissatisfaction is caused as a result of Preventive Maintenance and requests being performed
• Reports problems requiring further action with solutions to the Chief Engineer as soon as is practical
• Maintains up-to-date, accurate records and reports on all guest rooms and work performed
• Performs timely inspections of all equipment
• Performs preventive maintenance in compliance with Embassy Suites standards, procedures and/or the manufacturer's recommendations
• Performs hotel exterior clean up
• Check, repair and change as necessary light bulbs, ceiling tiles, emergency and exit lights and filters
• Emergency and Exit Lights
• Clean Mechanical Rooms and Maintenance Shop
• Ensure superior product quality which requires technical skills related to general electrical, plumbing, painting, drywall, carpentry, wallpaper, furniture restoration, HVAC, small engine, commercial kitchen equipment, vinyl and flooring installation and repairs
• Performs all work safely
• Quickly respond to guest requests in a timely and friendly matter
• Follow procedures for entering and leaving guest rooms
• Maintains a friendly, cheerful and courteous demeanor at all times
• Performs other duties as assigned, requested or deemed necessary by management
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel

Demonstrate The Hilton Values:

• H Hospitality - We're passionate about delivering exceptional guest experiences.
• I Integrity - We do the right thing, all the time.
• L Leadership - We're leaders in our industry and in our communities.
• T Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• N Now - We operate with a sense of urgency and discipline

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Must successfully complete Embassy required safety, brand standards and guest service training. Reasoning Ability: Must possess excellent customer service skills.

Must have ability to prioritize and organize while working in stressful, fast-paced environment.

Ability to use standard office equipment

Physical Requirements: Ability to stand for prolonged periods of time (shifts typically 8 hours)

Move freely, quickly and efficiently about the property Withstand various physical activities including bending, heavy lifting, pushing, pulling and maneuvering large objects May independently lift objects weighing up to 50 lbs. and may with the assistance of others lift objects weighing up to 100 lbs. Ability to regularly work with cleaning, fragrance, and sanitation chemicals