Maintenance Technician

Optimum Communications Inc.; East Garrison (CA); On-site; USD 64,000 - 104,000; Full time

Job summary

Optimum Communications Inc. is seeking an experienced Maintenance Tech III to repair and maintain fiber and coaxial transport, distribution networks, and customer equipment. You will mentor junior technicians, support headend electronics, and perform service and installation tasks to exceed customer needs.

The role requires DOT compliance, CDL where applicable, and hands-on experience with FTTH/RFOG architectures. A strong focus on safety, training, and teamwork is essential for success.

Qualifications

• High school diploma or equivalent.
• Must possess and maintain a valid driver’s license in good standing; DOT medical card required.
• Possess or obtain CDL where applicable; comply with DOT requirements.
• Ability to comprehend and use testing equipment (signal level meters, ohm meters).
• BDS & BTS certification preferred.
• Fiber repair and troubleshooting experience.
• In-depth knowledge of FTTH & RFOG architecture, including ROlT, backhaul and plant distribution.
• Experience with ISP operations or “Hot Hands” for ISP.

Responsibilities

• Fulfills demand and preventive maintenance by troubleshooting and repairing transport networks from headend to customer devices.
• Maintains a unity gain network.
• Performs FCC-required network tests.
• Travels and performs duties of Maintenance Tech I/II as needed.
• Troubleshoots distribution network from headend to customer devices.
• Builds, troubleshoots, and repairs FTTH & RFOG networks.
• Coordinates with Design, construction, ISP, NOC/ROC to resolve escalations.

Skills

Fiber troubleshooting

Network maintenance

Team leadership

DOT compliance

Training & mentoring

Education

High school diploma or equivalent

Tools

AGORA

Netwin

Net-Q

Job description

Job Summary

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team

Qualifications

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent
• Must possess and maintain a valid driver's license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
• BDS & BTS certification preferred
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
• Experience working with ISP or "Hot Hands" for ISP
• Experience and/or knowledge of OSP Construction tasks
• An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$63,581.00 - $104,455.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.