Maintenance Technical Trainer

VIA Metro Transit; San Antonio (TX); On-site; USD 70,000 - 96,000; Full time

Job summary

VIA Metro Transit seeks a Technical Trainer to develop and deliver technical training for Fleet and Facilities personnel, spanning basic to advanced maintenance procedures and diagnostics. You will supervise learners, evaluate knowledge retention, and maintain training records across programs such as TMTP and NHTP.

The role requires a Bachelor's degree in a related field and five years of transit/mechanic supervision, with ASE certification targets achievable within three years.

Qualifications

• Bachelor’s degree in a related field and five years of transit or heavy equipment experience.
• Ability to become ASE certified in multiple bus categories within three years.
• Strong written and verbal communication, with technical writing ability.

Responsibilities

• Develop and deliver maintenance training programs for VIA Fleet and Facilities.
• Coordinate and present training, supervise students, and evaluate performance.
• Develop curricula with management and maintain training records.
• Source technical information to create learning materials and assessments.
• Coordinate external training and certifications as requested.

Skills

Training delivery

Curriculum development

Coaching and mentoring

Technical writing

Assessment design

Group presentation

Microsoft Office

Safety compliance

Problem solving

Education

Bachelor’s Degree in Human Resources, Training and Development, Business, Education, Automotive Technology, or related field

Tools

Microsoft Excel

PowerPoint

Word

Job description

69,510 - 95,653 USD per year

Description

Summary:

GENERAL DESCRIPTION OF WORK:

Responsible for developing and providing technical training and instruction to VIA Fleet and Facilities personnel, with the objective of improving the efficiency and effectiveness of the VIA maintenance program through employee skills and knowledge enhancement. The training and instruction to be performed will range in scope from general discussions of vehicle and facility maintenance procedures to very detailed instruction in the operation, diagnostics, and repair of highly complex vehicle and facility systems. The student audience will range from non-technical maintenance employees to highly skilled and experienced technicians. The Technical Trainer will be considered the supervisor of the students for the duration of all training sessions.

ESSENTIAL FUNCTIONS:

Assists with the development of various maintenance training programs, including but not limited to the Targeted Maintenance Training Program (TMTP) and the Newly Hired Training Program (NHTP).

Assists with the development of technical training as needed to address various maintenance issues such as refresher training, new equipment training, and certification training.

Coordinates and presents training, as well as supervises students during training sessions, to include assigning work, reviewing attendance, coaching and mentoring, monitoring and documenting performance, and evaluating skills and knowledge retention.

Communicates maintenance procedures and technical information to personnel of all skill levels throughout the Fleet and Facilities Division to optimize employee knowledge and skills and improve equipment reliability.

Works with Fleet and Facilities management to assess employees’ knowledge and skill needs and assists with the development of curriculum to meet those needs.

Conducts comprehensive written and practical assessments of student’s knowledge and abilities.

Effectively sources technical information necessary for the development of curriculums and the production of learning materials to maximize the benefits of training.

Assists in the development and management of employee training records including lesson plans, syllabuses, curriculums, student assessments, and student attendance sheets.

Coordinates equipment manufacturer and contractor provided training for Fleet and Facilities personnel as requested.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Human Resources, Training and Development, Business, Education, Automotive Technology, or a related field, and five (5) years of progressively responsible experience as a transit or heavy equipment mechanic, lead, or supervisor. Experience may be substituted in lieu of education on a year-for-year basis up to four (4) years.

ADDITIONAL REQUIREMENTS:

Ability to become ASE Certified in at least eight (8) Transit Bus categories within three (3) years of employment. Certification may include but is not limited to:

• Compressed Natural Gas Engines (Test H1)
• Drive Train (Test H3)
• Suspension and Steering (Test H5)
• Electrical/Electronic Systems (Test H6)
• Heating, Ventilation and A/C Test (Test H7)
• Preventative Maintenance and Inspection Test (Test H8)

Ability to obtain additional certifications and qualifications when required.

Ability to visually evaluate and discern pneumatic, electrical, hydraulic, and general mechanical drawings, diagrams, and systems.

Ability to process highly technical information with strong deductive thinking and reasoning skills.

Ability to assist in the development, documentation, and cataloging of detailed and easily understood vehicle maintenance procedures in a standardized format for distribution.

Ability to research maintenance related technical issues in support of maintenance improvement initiatives and prepare presentation of findings to management.

Knowledge of transit vehicle operating systems and how they are maintained including but not limited to wheelchair lifts, destination signs, climate control, electrical systems, brake systems, and passenger doors.

Knowledge of the properties of materials, supplies, fuels, and lubricants common to transit vehicles.

Excellent written and verbal communication skills to include technical writing and the ability to create logic diagrams.

Ability to speak in a group setting and clearly communicate technical information.

Ability to perform quality inspections of maintenance operations to validate effective skills and knowledge transfer using maintenance reporting systems, direct observations, and interviews.

Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint, and the ability to frequently use these applications to produce effective visual aids for training purposes.

Working knowledge of mathematics, including college algebra, and a thorough knowledge of measuring nomenclature used in machinery and component parts.

Ability to work within established timelines with general supervision.

Ability to establish effective working relationships with employees throughout the VIA organization.

Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support all applicable VIA EEO Policies and Procedures.

PHYSICAL REQUIREMENTS:

Ability to occasionally bend, stoop, twist, squat, kneel, climb stairs, reach, and be on unprotected heights.

Requires forearm rotational movement, hard grasping, and use of foot controls.

Ability to frequently walk, sit, stand, be around moving machinery

Requires simple grasping, fine manipulation, and medium dexterity.

Ability to occasionally push/pull 50 lbs. and lift/carry 30 lbs.

Job requires the use of both hands simultaneously and singly.

Job requires the use of both feet for foot controls simultaneously and singly.

Ability to hear safety and emergency horns.

WORK ENVIRONMENTS:

Work may involve evening hours when necessary and the ability to respond to situations at non-traditional office hours including weekends if needed.

Work involves exposure to dust, fumes, gases, noise and unfavorable weather conditions including extremes in temperatures and humidity.

Work also involves meetings and presentations held in office type environments.

Occasional travel to manufacturing and supplier locations.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.