Maintenance Team Leader

Cardinal Group; Reno (NV); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Ultipro is seeking a Maintenance Team Leader to oversee upkeep of the community, supervise basic maintenance tasks, and ensure high standards of curb appeal and resident satisfaction.

This full-time, non-exempt role requires 3-5 years of experience, strong customer service, and ability to lift 75 lbs, with weekends and on-call availability.

Qualifications

• Excellent customer service skills and attention to detail required.
• Basic maintenance skills and ability to lift 75 lbs.
• Weekend work and on-call emergencies required.
• Knowledge of pool service/maintenance preferred.

Responsibilities

• Maintain curb appeal and cleanliness of the grounds and buildings.
• Assist with basic repairs and other maintenance duties.
• Provide exemplary customer service and teamwork.
• Maintain safety and sanitation in common areas.
• Support apartment turnovers as needed.
• Communicate maintenance issues to supervisor.
• Respond to emergencies per policies and procedures.

Skills

Customer service

Attention to detail

Basic maintenance

Pool service/maintenance

Education

High school diploma or GED

Tools

Power tools

Job description

POSITION: Maintenance Team Leader (Full-Time, Non-Exempt)

COMPENSATION:Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.

RESPONSIBILITIES (Including but not limited to):

• Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
• Assist with basic repairs and other general maintenance duties.
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
• Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.
• Ensure that the property is free of trash, debris and animal waste.
• Ensure that the grass and landscaping are well maintained, including the watering of flowers.
• Ensuring the best possible appearance of each apartment prior to new resident move-in.
• Advise supervisor of items needing additional attention in the apartment; i.e. ripped carpet, torn linoleum, window or door repair, etc.
• Provide assistance with apartment turnovers as directed.
• Communicate with the Community Manager regarding any problems with maintenance or curb appeal that requires further attention.
• Respond appropriately to emergencies, according to policies and procedures.
• Participate in and attend all required in-service training sessions.
• Ensure understanding and compliance with all policies and procedures.
• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 3-5 years of relevant industry experience, property management experience is a plus.
• Must have excellent customer service skills, strong attention to detail and basic maintenance skills.
• Working knowledge of pool service/maintenance required.
• High school diploma or GED equivalent preferred.
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.
• Must be able to work weekends and be available for on call emergencies.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Maintenance Supervisor
• Maintenance
• Maintenance Manager
• Facilities Manager
• Building Manager