Maintenance Systems Specialist

ABBVIE; Worcester (MA); On-site; USD 66,000 - 126,000; Full time

Job summary

AbbVie in Worcester, MA, seeks a Computer Systems/Engineering professional to support CMMS (Maximo) within Site Operations, generating insightful reports and data analysis.

You will troubleshoot system issues, build dashboards, and contribute to reliability improvements using AI-enabled tools to optimize maintenance processes.

Qualifications

• Bachelor's or Master's degree in Information Systems or related field required.
• 2+ years of experience with large-scale enterprise systems.
• Excellent interpersonal, verbal and written communication skills.
• Ability to lead and facilitate meetings with customers and technical teams.
• Deliverables-focused and detail-oriented.
• Strong teamwork and customer focus.
• Ability to lead meetings with customers and technical teams.
• Deliverables-focused and detail-oriented; strong teamwork and customer focus.

Responsibilities

• Site Administration and provide technical support for Maximo, Cognos, and Mobile Program.
• Monitor environmental changes and identify future problems and opportunities.
• Support and maintain an effective training plan and new system functionality; provide site support and resolve user issues with performance, availability, and functionality.
• Perform application information analysis and conduct thorough site data auditing and reporting.
• Conduct data mining and analysis to support reliability improvements and optimization within RCMs.
• Coordinate and monitor activities and system upgrades; review plans, track implementation status, and assess implementation quality.
• Drive continuous improvement by refining methods, designs, and processes; implement innovations and cost reductions, including AI applications.
• Diagnose root causes, identify customer needs, and recommend changes to products or services to better meet network-wide requirements.
• Support the Maintenance Excellence Program (MEP) metrics, continuous improvement initiatives, MSRs, data analysis, and internal/external audits.
• Leverage AI-enabled tools, analytics, and automation to detect maintenance trends, improve system performance, and enable data-driven decisions.
• Develop and interpret dashboards, reports, and data models to translate CMMS, reliability, and operational data into actionable insights.

Skills

Analytical skills

Interpersonal skills

Communication (verbal & written)

Leadership & facilitation

Teamwork

Customer focus

Customer focus

Education

Bachelor's degree in Information Systems or related field

Master's degree in Information Systems or related field

Tools

Maximo

Cognos

Mobile Program

Job description

• Compensation: USD 65,500 - USD 125,500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

Purpose

We are looking for a talented computer systems or engineering professional to join our Site Operations team and play a crucial role in providing site system support for our Computerized Maintenance Management System (CMMS). As a key member of our team, you will be responsible for ensuring the smooth functioning of our CMMS, generating insightful reports, metrics, and conducting valuable data analysis.

With your strong technical expertise, you will be able to effectively troubleshoot any system issues that arise, ensuring minimal downtime and maximum efficiency. Additionally, your analytical skills will be used as you analyze data collected by our CMMS, allowing us to make informed business decisions and optimize our operations. In this role, you will not only be utilizing your technical knowledge but also providing Business Excellence Support. This means that you will actively contribute to improving our overall business processes, identifying areas for improvement, and implementing innovative solutions.

If you are passionate about utilizing your technical skills in a dynamic and collaborative environment, while also contributing to the success of our organization through data analysis and business process optimization, we encourage you to apply for this exciting opportunity.

Responsibilities

• Site Administration and provide technical support for Maximo, Cognos, and Mobile Program.
• Monitor environmental changes and identify future problems and opportunities.
• Support and maintain an effective training plan and new system functionality; provide site support and resolve user issues with performance, availability, and functionality.
• Perform application information analysis and conduct thorough site data auditing and reporting.
• Conduct data mining and analysis to support reliability improvements and optimization within RCMs.
• Coordinate and monitor activities and system upgrades; review plans, track implementation status, and assess implementation quality.
• Drive continuous improvement by refining methods, designs, and processes; implement innovations and cost reductions, including AI applications.
• Diagnose root causes, identify customer needs, and recommend changes to products or services to better meet network-wide requirements.
• Support the Maintenance Excellence Program (MEP) metrics, continuous improvement initiatives, MSRs, data analysis, and internal/external audits.
• Leverage AI-enabled tools, analytics, and automation to detect maintenance trends, improve system performance, and enable data-driven decisions.
• Develop and interpret dashboards, reports, and data models to translate CMMS, reliability, and operational data into actionable insights.

Qualifications

• Bachelor's degree and 2 years experience or Master's degree in Information Systems or related field is required.
• Experience in the systems development, implementation, and operations of a large-scale, enterprise systems.
• Excellent interpersonal skills and well-developed verbal and written communication skills.
• Must be able to effectively lead and facilitate meetings with customers and technical team members.
• Must be deliverables focused and detail oriented.
• Must exhibit exceptional teamwork skills.
• Must have a strong customer focus.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.