Maintenance Support Tech I, II, or III - Longview Maintenance

Texas Department of Transportation; Longview (TX); On-site; USD 35,000 - 64,000; Full time

Benefits offered by this job

Retirement Plans

Flexible Work Schedules

Health Premiums for Full-Time

Job summary

Texas Department of Transportation’s Tyler District is seeking a Maintenance Office Support Tech I–III for the Longview Maintenance Office. This role keeps the office running day to day, assisting with phone calls, meetings, onboarding, orders and procurement, data entry, timesheets, and other essential functions.

The position is based at 4549A W LOOP 281, Longview, TX 75604. The ideal candidate will communicate with the public, coworkers, and local government stakeholders professionally and

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative or clerical support, customer service, or related experience for Tech II.
• 3 years in administrative or clerical support, customer service, or related experience for Tech III.

Responsibilities

• Answer telephone and evaluate requests; route messages and assist as receptionist.
• Maintain office files, records, and logs; support purchasing, travel information, and contracts.
• Prepare monthly and final maintenance contract estimates; assist in reports and data entry.
• Lead tasks may be assigned; coordinate with district personnel on inventory and supplies.

Skills

Customer service

Data entry

Phone communication

Administrative support

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description - Maintenance Support Tech I, II, or III - Longview Maintenance (2602125)

Job Description

Maintenance Support Tech I, II, or III - Longview Maintenance - ( 2602125 )

Position Information

TxDOT's Tyler District is looking for a Maintenance Office Support Tech I,II, or III for our Longview Maintenance Office. Come join the Longview Maintenance Office as a Support Tech. This position keeps the office running day to day, assisting with phone calls, meetings, employee onboarding, orders and procurement, data entry, timesheets, and many other important functions. The ideal candidate is able to communicate and respond quickly and professionally via phone or email to members of the public, coworkers, and local government stakeholders. With great benefits and a great team, TxDOT is the place to be!

Job Location: 4549A W LOOP 281, Longview, 75604

Salary:

Maintenance Support Tech I (A13): $35,439 - $52,388

Maintenance Support Tech II (A15): $38,976 - $58,045

Maintenance Support Tech III (A17): $42,976 - $64,469

The Texas Department of Transportation reserves the sole right in determining the level of position based on the applicant's work experience, education, skill level, and all other appropriate factors, and based on business needs.

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with private entities. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

Maintenance Support Tech II: Issues are rarely referred to the supervisor but are handled at the occurrence.

Maintenance Support Tech III: Performs administrative support-related work in a maintenance office or district headquarters and for one or more projects and/or specialized programs. May serve as a lead worker. Work requires contact with high-level managers, executives, governmental officials and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Maintenance Support Tech I:

• Answer the telephone, evaluates requests, answers questions, routes messages, and / or serves as receptionist or front desk assistant
• Maintains and updates office files / records / logs and a wide variety of automated systems in support of personnel, finance, budgeting, maintenance, inventory, contracts, purchasing, travel information, and / or permitting activities
• Monitors and assists with data entry for maintenance contract record keeping
• Performs other job responsibilities as assigned

Maintenance Support Tech II all of the above and:

• Composes and prepares correspondence and applicable recurring or special one-time reports and / or confidential and sensitive communications
• Assists in preparing monthly and final maintenance contract estimates

Maintenance Support Tech III all of the above and:

• Creates and maintains related activity logs, files and reports on services.
• Evaluates and researches information to solve customer service problems.
• Inputs and maintains daily production reports and compiles monthly reports for manager.
• Logs, files, and cross-references correspondence; and verifies documents/records.
• May serve as a lead worker and the related tasks.
• Provides information and assistance pertaining to procedures, laws, rules and/or regulations; references customers to
  appropriate source for problems or questions; processes special applications and reports.
• Retrieves information from master files or databases and verifies against applications, forms and other documents.
• Coordinates with district personnel with annual inventory of supplies, stockpiles and minor equipment.
• Prepares monthly and final maintenance contract estimates.

Minimum Qualifications:

Education:

High School Grad or Equivalent in general education.

Experience:

Maintenance Support Tech I: None

Maintenance Support Tech II: 1 year in administrative or clerical support, customer service, or related experience. (Experience can be satisfied by full time or prorated part time equivalent).College education and/or relevant technical training may be substituted for experience on a year per year basis.

Maintenance Support Tech III: 3 years in administrative or clerical support, customer service, or related experience. (Experience can be satisfied by full time or prorated part time equivalent).College education and/or relevant technical training may be substituted for experience on a year per year basis.

Valid driver’s license at time of application. This position requires driving a state vehicle.

Maintenance Support Tech I:

• Office management practices and procedures
• Automated record - keeping methods
• Purchasing methods and procedures

Maintenance Support Tech II all of the above and:

• Administrative support practices and procedures to include writing, editing and reporting writing techniques, recording meeting notes, record keeping and records management
• Preparing correspondence / documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
• Maintaining a safe and effective working relationship with others

Maintenance Support Tech III:

• Extensive knowledge of contract record-keeping
• Communicating vision and direction of how an organization should function or a system should work under ideal conditions and conveying to others

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10lbs at a time and occasionally carry files / small tools
• Light work: Lift up to 20lbs at a time and frequently lift or carry objects up to 10lbs
• Sitting - prolonged periods of time
• Repetitive Motion - substantial movements of the wrists, hands, and / or fingers
• Close Visual Acuity - work includes data / figures; view a computer screen; extensive reading

State Job Title/s : Administrative Assistant V State Job Code/s : 0158

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.