Maintenance Supervisor-Class A Southwest Multifamily

ZipRecruiter; Washington (District of Columbia); On-site; Full time

Job summary

A leading property management company is seeking a Maintenance Supervisor to oversee service teams at two Class-A apartment properties in Southwest DC. The role involves team leadership, operational oversight, and ensuring high customer satisfaction. The ideal candidate will have strong communication skills and a proactive approach to problem-solving, contributing to a positive living experience for residents.

Benefits

50% Rent Discount

Annual Bonus

Paid time off for vacation, sick leave, and holidays

Medical, dental, vision plans

401(k) plan with employer match

Qualifications

• Experience in team leadership and operational oversight.
• Strong customer service skills and compliance knowledge.

Responsibilities

• Lead, train, and supervise a team of service technicians.
• Manage daily service workflows and quality control.
• Ensure compliance with safety standards and operational procedures.

Skills

Team Leadership

Customer Service

Operational Oversight

Compliance

Job description

Job Description

Who We Are

At The Bernstein Companies, our foundation is built on Relationships, Legacy, and Value principles we’ve upheld since 1933. Our communities are managed by team members who are passionate about providing excellent customer service. Your high standards and proactive communication will ensure every resident receives the best possible experience.

Job Description

We are hiring an experienced Maintenance Supervisor for our Southwest DC property. The Maintenance Supervisor will lead, train, and supervise a team of service technicians, ensuring high performance and adherence to safety and operational standards. The role involves resolving customer issues promptly and professionally to ensure high satisfaction levels.

Where You Will Work

You will work at Artline Apartments, a modern, recently renovated residential property in Southwest DC near the Wharf & Stadium. This property features 187 units of Class - A apartments with amenities including modern luxury finishes, a rooftop deck, a fitness center with on-site instructors, parking garage, club rooms, and underground storage. Additionally, you will be responsible for 1001 Waterfront Apartments, an adjacent 160-unit Class - A property currently under redevelopment, opening in December 2025.

What We Offer

• Expected base pay rate of $38.00 - $48.00 per hour + Monthly Lease Renewal Commissions. Your pay will be aligned with your skills and experience relevant to the role.
• Annual Bonus tied to R&M Budget achievement
• 50% Rent Discount at Artline Apartments
• Extensive benefits package

Benefits

• Paid time off for vacation, sick leave, and 10 paid holidays
• Medical, dental, vision, HSA/FSA plans, life insurance, and long-term disability paid by the company
• 401(k) plan with 20% employer match

Minimum Requirements

Your key responsibilities include Team Leadership & Development, Operational Oversight, Customer Service & Satisfaction, Performance Management, Compliance & Safety, Strategic & Financial Planning, and include:

• Recruit, hire, and onboard new service team members.
• Establish an on-call rotation schedule and maintain an emergency contact binder for after-hours incidents.
• Ensure all team members complete annual mandatory trainings such as harassment prevention and fair housing compliance courses.
• Manage daily service workflows, including scheduling, work order tracking, and quality control.
• Coordinate procurement and timely distribution of equipment, materials, and tools.
• Maintain the service area or shop in an organized and operationally effective state.
• Review and approve all service-related documentation, including invoices, technician timesheets, and service reports such as move-in/move-out inspections.
• Monitor, analyze, and report on service KPIs related to efficiency, cost, and profitability.
• Review service contract reports to understand pricing structures and identify cost-saving opportunities.