Maintenance Supervisor

Harbor Group Management Co.; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off and Holidays

Paid Parental Leave

Employer-sponsored Life Insurance

Health Savings Account with Employer

Employee Assistance Program

Job summary

Harbor Group Management Co. is seeking a Maintenance Supervisor in Wilmington, NC to lead a field maintenance team across multifamily properties.

The role requires hands-on maintenance, quick response to service requests, and coordination with vendors to maintain safety, cleanliness, and resident satisfaction. The ideal candidate brings 3+ years in multifamily maintenance with a supervisory background, HVAC/Plumbing/Electrical skills, EPA universal or HVAC certification, and strong organization.

Qualifications

• Minimum of three years' experience in multifamily property maintenance; turnover/make-ready experience.
• At least one year of supervisory or team leadership experience.
• Expertise in plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification required by property.
• Strong diagnostic and problem-solving skills with maintenance issues.
• Proficient with Microsoft Office; PM software and ticketing systems required.
• Customer-service orientation with resident/vendor interactions.
• On-call emergency availability including evenings/ weekends.
• Valid driver's license for property operations.

Responsibilities

• Supervise, train, and guide maintenance team; ensure timely task completion.
• Diagnose and repair plumbing, HVAC, electrical, appliances, carpentry, and general maintenance.
• Respond to resident service requests and complete work orders per standards.
• Oversee make-ready process: inspections, punch lists, scheduling vendors, final checks.
• Ensure common areas and exteriors are clean, safe, and visually appealing.
• Schedule and supervise in-house and contractor work; manage vendor relations.
• Perform monthly preventative maintenance per policies.
• Maintain inventory of parts and tools; order within budget.
• Conduct regular safety meetings; maintain MSDS and OSHA compliance.
• Inspect work for quality and adherence to specs; ensure customer satisfaction.
• Identify cost-saving opportunities; minimize unnecessary replacements.

Education

EPA Universal or HVAC certification

Tools

Microsoft Office

Property Management software

Maintenance Ticketing System

Job description

Maintenance Supervisor

Job Title: Maintenance Supervisor

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY: The Maintenance Supervisor is responsible for overseeing and performing maintenance operations to ensure the community's buildings, grounds, amenities, and equipment meet Harbor Group's standards for safety, cleanliness, functionality, and appearance. This role includes leading the maintenance team, handling service requests, performing preventative maintenance, managing inventory, and coordinating with vendors and contractors. The Maintenance Supervisor is a hands‑on leader with strong technical skills, a focus on customer service, and the ability to manage multiple priorities efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, train, and provide guidance to the maintenance team, ensuring tasks are completed effectively and on time.
• Diagnose and repair issues related to plumbing, HVAC, electrical, appliances, carpentry, and general property maintenance.
• Respond to resident service requests and complete work orders in accordance with company standards and timelines.
• Oversee and participate in the "make-ready" process, including pre-move-out inspections, punch list creation, scheduling of vendors, and final quality checks.
• Ensure all common areas, exteriors, and grounds are clean, safe, and visually appealing in alignment with company standards.
• Schedule and supervise both in-house maintenance and third‑party contractor/vendor work.
• Perform and document monthly preventative maintenance according to company policies and procedures.
• Maintain an organized inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
• Ensure safety protocols are followed by conducting regular safety meetings, maintaining current MSDS sheets, and complying with OSHA and other safety standards.
• Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
• Provide excellent customer service by addressing resident concerns promptly and professionally.
• Identify cost‑saving opportunities and avoid unnecessary replacement of parts or materials.

QUALIFICATIONS

• Minimum of three years' experience in multifamily property maintenance, including turnover/make‑ready processes.
• At least one year of supervisory or team leadership experience is required.
• Expertise in general maintenance including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification based upon property requirements.
• Proficiency in diagnosing maintenance issues and implementing effective solutions.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.
• Proficient with Microsoft Office; Property Management software and Maintenance Ticketing System experience is a must.
• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.
• Must be available for emergency on‑call, including evenings and weekends upon the needs of the property.
• Valid driver's license required (for operating golf carts or company vehicles on property if applicable).

PHYSICAL DEMANDS

• Ability to stand, walk, bend, stoop, climb, carry objects, and use ladders.
• Capable lifting up to 25 pounds independently and 50 pounds with assistance.
• Must be able to work outdoors in varying weather conditions (heat, cold, rain, snow, etc.).

WHAT WE OFFER

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

This pre‑employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.