Maintenance Supervisor

Harbor Group Management in; Durham (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Paid Time Off (PTO) & Holidays

Health Savings Account

Employee Discounts

Tuition Reimbursement

Job summary

Harbor Group Management is seeking a hands-on Maintenance Supervisor for our Durham, NC community. Lead the maintenance team, coordinate with vendors, perform preventive maintenance, and ensure safety, cleanliness, and appearance while managing multiple priorities.

Responsibilities include supervising technicians, diagnosing plumbing/HVAC/electrical issues, scheduling make-readies, overseeing inventory, and delivering excellent customer service to residents. On-call may be required.

Qualifications

• Minimum of three years' experience in multifamily property maintenance, including turnover.
• At least one year of supervisory or team leadership experience.
• Expertise in plumbing, HVAC, electrical, carpentry, drywall, or appliance repair.
• Proficiency with MS Office and property management software; strong organization.
• Customer-service oriented with ability to manage multiple tasks.

Responsibilities

• Supervise, train, and guide the maintenance team to complete tasks on time.
• Diagnose and repair plumbing, HVAC, electrical, carpentry, and appliance issues.
• Respond to resident service requests and close work orders per standards.
• Oversee make-ready process with inspections, vendor scheduling, and quality checks.
• Maintain safe, clean, and appealing common areas and grounds.

Skills

Team leadership

Maintenance supervision

Customer service

Problem-solving

Education

EPA Universal or HVAC certification

Tools

MS Office

Maintenance Ticketing System

Property Management software

Job description

JOB SUMMARY

The Maintenance Supervisor is responsible for overseeing and performing maintenance operations to ensure the community's buildings, grounds, amenities, and equipment meet Harbor Group's standards for safety, cleanliness, functionality, and appearance. This role includes leading the maintenance team, handling service requests, performing preventative maintenance, managing inventory, and coordinating with vendors and contractors. The Maintenance Supervisor is a hands-on leader with strong technical skills, a focus on customer service, and the ability to manage multiple priorities efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, train, and provide guidance to the maintenance team, ensuring tasks are completed effectively and on time.
• Diagnose and repair issues related to plumbing, HVAC, electrical, appliances, carpentry, and general property maintenance.
• Respond to resident service requests and complete work orders in accordance with company standards and timelines.
• Oversee and participate in the "make-ready" process, including pre-move-out inspections, punch list creation, scheduling of vendors, and final quality checks.
• Ensure all common areas, exteriors, and grounds are clean, safe, and visually appealing in alignment with company standards.
• Schedule and supervise both in-house maintenance and third-party contractor/vendor work.
• Perform and document monthly preventative maintenance according to company policies and procedures.
• Maintain an organized inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
• Ensure safety protocols are followed by conducting regular safety meetings, maintaining current MSDS sheets, and complying with OSHA and other safety standards.
• Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
• Provide excellent customer service by addressing resident concerns promptly and professionally.
• Identify cost-saving opportunities and avoid unnecessary replacement of parts or materials.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Minimum of three years' experience in multifamily property maintenance, including turnover/make-ready processes.
• At least one year of supervisory or team leadership experience is required.
• Expertise in general maintenance including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification based upon property requirements.
• Proficiency in diagnosing maintenance issues and implementing effective solutions.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Proficient with Microsoft Office; Property Management software and Maintenance Ticketing System experience is a must.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Must be available for emergency on-call, including evenings and weekends upon the needs of the property.
• Valid driver's license required (for operating golf carts or company vehicles on property if applicable).

PHYSICAL DEMANDS

• Ability to stand, walk, bend, stoop, climb, carry objects, and use ladders.
• Capable lifting up to 25 pounds independently and 50 pounds with assistance.
• Must be able to work outdoors in varying weather conditions (heat, cold, rain, snow, etc.).

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WHAT WE OFFER

• Competitive Salaries & Bonuses
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.