Maintenance Supervisor

ZipRecruiter; Waynesville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent property management firm seeks a Maintenance Supervisor to manage the upkeep of buildings and prepare units for occupation. This role will involve overseeing a maintenance team, ensuring all building systems are operational, and providing high-quality customer service during crucial lease-up periods.

Qualifications

• Minimum five years of experience in general maintenance.
• Strong knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Must pass drug screening and background check.

Responsibilities

• Oversee maintenance team and service requests ensuring responsiveness.
• Establish maintenance schedules and prepare vacant units within 5 business days.
• Perform quality assurance walks of new units and assist with installation of new equipment.

Skills

Knowledge of electrical systems

Knowledge of plumbing systems

Knowledge of HVAC systems

Management skills

Customer service

Education

High School diploma or GED

EPA/HVAC certification

CPO (Certified Pool Operator) certification

Job description

Job DescriptionJob Description

Maintenance Supervisor – Lease-Up Community

General Function:
Under the direction of the Property Manager or other appropriate administrative staff, the Maintenance Supervisor is responsible for the general maintenance and upkeep of buildings, grounds, and equipment. In a lease-up environment, this role is critical in preparing units and amenities for initial occupancy, responding quickly to construction-related issues, and establishing maintenance procedures from the ground up. Responsibilities include overseeing the maintenance team, ensuring building systems are operational, and maintaining a high standard of customer service and satisfaction. Emergency on-call availability is rotated with other maintenance staff.

Key Duties & Responsibilities:

• Oversee and execute all service requests with a focus on responsiveness and satisfaction.

• Prepare and turn vacant units within 5 business days to meet aggressive lease-up goals.

• Maintain 80% or more of vacant units in ready or near-ready condition at all times.

• Establish and maintain maintenance schedules, inventory tracking, and vendor coordination during the initial occupancy period.

• Perform quality assurance walks of new units to identify construction punch list items and communicate findings to contractors or general contractor teams as needed.

• Assist with the installation and troubleshooting of new equipment, appliances, and building systems (HVAC, plumbing, electrical).

• Participate in the development and execution of a preventative maintenance plan tailored to a new community.

• Coordinate closely with construction and property management teams to support smooth move-ins and mitigate warranty-related issues.

• Supervise, motivate, and train maintenance team members while ensuring accountability and high-quality workmanship.

• Maintain and update parts and supply inventories; place orders as needed.

• Assist in lifting and installing appliances and other large items using proper equipment (e.g., hand trucks).

• Understand and enforce safety procedures and ensure all team members comply with PPE guidelines and OSHA standards.

• Provide superior customer service and contribute to positive retention during the critical lease-up phase.

• Rotate emergency on-call availability with other maintenance staff; must have reliable transportation.

Job Requirements:

• High School diploma or GED required.

• EPA/HVAC certification required.

• CPO (Certified Pool Operator) certification .

• Minimum five (5) years of experience in general maintenance, preferably with experience in lease-up or new construction environments.

• Strong knowledge of electrical, plumbing, HVAC, and mechanical systems.

• Demonstrated ability to manage maintenance operations and supervise staff.

• Must pass drug screening and background check.

• Availability for emergency on-call rotation and flexible scheduling during the lease-up period.

Company DescriptionFrom origins of 12 apartment units and one employee in 1977, Southwood Realty has emerged as one of the premier property management companies in the Southeast. The company has grown to encompass many multi family apartment communities served by over 600 employees. The Southwood portfolio includes a variety of apartment community styles that have several amenities. With locations in North Carolina, South Carolina, Tennessee and Georgia, Southwood Realty continues to grow by constructing new apartment communities and through the acquisition of existing properties. A privately owned corporation, Southwood Realty is headquartered in Gastonia, North Carolina.Company DescriptionFrom origins of 12 apartment units and one employee in 1977, Southwood Realty has emerged as one of the premier property management companies in the Southeast. The company has grown to encompass many multi family apartment communities served by over 600 employees. The Southwood portfolio includes a variety of apartment community styles that have several amenities. With locations in North Carolina, South Carolina, Tennessee and Georgia, Southwood Realty continues to grow by constructing new apartment communities and through the acquisition of existing properties. A privately owned corporation, Southwood Realty is headquartered in Gastonia, North Carolina.