Maintenance Supervisor

Steward + Helm

Pensacola (FL)

On-site

USD 39,000 - 41,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Paid Holidays

Sign-on bonus

Job summary

Steward + Helm is seeking a Resident Service Director in Pensacola, FL to lead on-site maintenance, ensure safety, and maintain property standards. The role emphasizes preventative maintenance, leadership, and superior resident service.

The position requires coordinating with the Community Director and overseeing contractors to keep properties well-maintained, safe, and compliant with applicable laws and company policies.

Qualifications

High School Diploma or GED (required).
Minimum of 3 years of experience in apartment, residential, or commercial maintenance.
HVAC or EPA Type II Certification (preferred).
Valid Driver’s License.
Proven ability to complete work orders in plumbing, electrical, HVAC, and pool maintenance.

Responsibilities

Direct and coordinate daily activities of maintenance staff and contractors.
Schedule inspections and plan preventive maintenance programs with leadership.
Oversee make-ready processes to meet standards before occupancy.
Monitor maintenance budgets and assist in annual property budgets.
Provide high-quality customer service addressing maintenance-related concerns.
Maintain inventory and maintenance logs.

Skills

Leadership

Team management

Customer service

Time management

Education

High School Diploma or GED

Tools

HVAC certification (EPA Type II)

Job description

$5,000 SIGN ON BONUS FOR RESIDENT SERVICE DIRECTOR

Join Our Team at Steward + Helm - Where Community Meets Opportunity!

Company Overview

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff.

As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.

Job Overview

The Resident Service Director is responsible for overseeing the management of on‑site maintenance staff and ensuring the physical aspects of the property meet Steward + Helm's established standards. This includes ensuring safety, appearance, and operational efficiency in compliance with applicable laws and company policies. The role requires strong leadership skills, a focus on preventative maintenance, and a commitment to excellent customer service.

Leadership and Team Management

Direct and coordinate daily activities of maintenance staff and contractors.

Conduct regular safety meetings and provide ongoing training to maintenance team members.

Collaborate with the Community Director and Director of Resident Services to schedule inspections, plan preventive maintenance programs, and oversee major renovations.

Property Operations

Supervise the maintenance team to ensure timely completion of work orders according to specifications.

Oversee the make‑ready process to ensure apartments meet established standards before occupancy.

Conduct property inspections and address safety hazards, ensuring all necessary repairs are completed promptly.

Maintain property curb‑appeal by regularly picking up grounds and ensuring clean, well‑kept exteriors.

Financial Management

Monitor maintenance budgets and contribute to the preparation of annual property budgets.

Review and recommend purchasing of maintenance supplies and implement cost‑effective preventive maintenance procedures.

Manage inventory of tools and equipment, ensuring proper accounting and upkeep.

Resident and Contractor Relations

Provide high‑quality customer service by addressing maintenance‑related resident concerns.

Assist contractors in resolving on‑site project issues, including renovations and installation of new equipment.

Communicate ongoing maintenance issues to the Community Director to ensure alignment.

Compliance and Safety

Ensure all maintenance activities comply with company standards and local regulations.

Maintain regular documentation of equipment inventory and maintenance logs.

The job description is not an all‑inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Physical Demands and Work Environment

Physical Demands: While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

Qualifications

High School Diploma or GED equivalent (required).

Minimum of 3 years of experience in apartment, residential, or commercial maintenance.

HVAC or EPA Type II Certification (preferred).

Proven ability to complete work orders in areas such as plumbing, electrical, HVAC, and pool maintenance.

Valid Driver’s License.

Competencies

Strong leadership and team management skills.

Ability to work independently with minimal supervision.

Excellent organizational and time management skills.

Commitment to providing exceptional customer service.

Proficiency in maintenance management and repair techniques.

Hourly:

$28-30 per hour

The hourly rate is between $28.00 and $30.00 per hour. Hourly rate will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses.

At Steward + Helm, we believe in supporting our team members with a comprehensive benefits package that promotes health, well-being, and work‑life balance.

Here’s What You Can Expect