Maintenance Supervisor

LURIN; Houston (TX); On-site; USD 54,000; Full time

Job summary

A leading company in property management is seeking a Resident Service Director to enhance community living by overseeing the maintenance team and ensuring the highest standards of property management. This role focuses on leadership, customer service, and compliance, offering a rewarding opportunity to make a significant impact in a vibrant community environment.

Benefits

Competitive Compensation

Skill-Building Opportunities

Supportive Team Environment

Qualifications

• Minimum 5 years experience in residential or commercial maintenance.
• HVAC or EPA and CPO Certifications required.
• Strong understanding of plumbing, electrical systems, and general maintenance.

Responsibilities

• Oversee maintenance staff to ensure timely completion of tasks.
• Conduct regular safety meetings and provide training.
• Address resident maintenance concerns to maintain high service levels.

Skills

Leadership

Problem-solving

Customer service

Technical skills in HVAC

Safety protocols

Education

High School Diploma or GED

Job description

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Join Our Team at Steward + Helm – Where Community Meets Opportunity!

Company Overview:

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.

Why Join Us?

• Skill-Building & Development – We empower our employees, whether you're growing your trade expertise or looking for opportunities to move up.
• Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.
• Supportive Team Environment – You'll work alongside experienced professionals who value collaboration, communication, and having each other's backs.
• Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you're recognized and rewarded for them.

Job Overview:
The Resident Service Director is responsible for overseeing the management of on-site maintenance staff and ensuring the physical aspects of the property meet Steward + Helm's established standards. This includes ensuring safety, appearance, and operational efficiency in compliance with applicable laws and company policies. The role requires strong leadership skills, a focus on preventative maintenance, and a commitment to excellent customer service.

Key Responsibilities:

Leadership and Team Management

• Direct and coordinate daily activities of maintenance staff and contractors.
• Conduct regular safety meetings and provide ongoing training to maintenance team members.
• Collaborate with the Community Director and Director of Resident Services to schedule inspections, plan preventive maintenance programs, and oversee major renovations.

Property Operations

• Supervise the maintenance team to ensure timely completion of work orders according to specifications.
• Oversee the make-ready process to ensure apartments meet established standards before occupancy.
• Conduct property inspections and address safety hazards, ensuring all necessary repairs are completed promptly.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.
• Monitor maintenance budgets and contribute to the preparation of annual property budgets.
• Review and recommend purchasing of maintenance supplies and implement cost-effective preventive maintenance procedures.
• Manage inventory of tools and equipment, ensuring proper accounting and upkeep.

Resident and Contractor Relations

• Provide high-quality customer service by addressing maintenance-related resident concerns.
• Assist contractors in resolving on-site project issues, including renovations and installation of new equipment.
• Communicate ongoing maintenance issues to the Community Director to ensure alignment.

Compliance and Safety

• Ensure all maintenance activities comply with company standards and local regulations.
• Maintain regular documentation of equipment inventory and maintenance logs.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements:

Description:

Join Our Team at Steward + Helm – Where Community Meets Opportunity!

Company Overview:

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.

Why Join Us?

• Skill-Building & Development – We empower our employees, whether you're growing your trade expertise or looking for opportunities to move up.
• Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.
• Supportive Team Environment – You'll work alongside experienced professionals who value collaboration, communication, and having each other's backs.
• Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you're recognized and rewarded for them.

Job Overview:
The Resident Service Director is responsible for overseeing the management of on-site maintenance staff and ensuring the physical aspects of the property meet Steward + Helm's established standards. This includes ensuring safety, appearance, and operational efficiency in compliance with applicable laws and company policies. The role requires strong leadership skills, a focus on preventative maintenance, and a commitment to excellent customer service.

Key Responsibilities:

Leadership and Team Management

• Direct and coordinate daily activities of maintenance staff and contractors.
• Conduct regular safety meetings and provide ongoing training to maintenance team members.
• Collaborate with the Community Director and Director of Resident Services to schedule inspections, plan preventive maintenance programs, and oversee major renovations.

Property Operations

• Supervise the maintenance team to ensure timely completion of work orders according to specifications.
• Oversee the make-ready process to ensure apartments meet established standards before occupancy.
• Conduct property inspections and address safety hazards, ensuring all necessary repairs are completed promptly.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.

Financial Management

• Monitor maintenance budgets and contribute to the preparation of annual property budgets.
• Review and recommend purchasing of maintenance supplies and implement cost-effective preventive maintenance procedures.
• Manage inventory of tools and equipment, ensuring proper accounting and upkeep.

Resident and Contractor Relations

• Provide high-quality customer service by addressing maintenance-related resident concerns.
• Assist contractors in resolving on-site project issues, including renovations and installation of new equipment.
• Communicate ongoing maintenance issues to the Community Director to ensure alignment.

Compliance and Safety

• Ensure all maintenance activities comply with company standards and local regulations.
• Maintain regular documentation of equipment inventory and maintenance logs.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements:

What Makes You a Great Fit

• Hands-on problem solver – You enjoy working with your hands, fixing things, and finding practical solutions to technical issues.
• Customer-focused – You take pride in providing excellent service and leaving residents with a positive impression after every interaction.
• Technically skilled – You bring a solid understanding of HVAC, plumbing, electrical, and general maintenance trades.
• Organized and detail-oriented – You stay on top of work orders, keep tools and materials in order, and ensure every job is done right the first time.
• Dependable and responsive – You show up ready to work, follow through on tasks, and respond quickly when you're needed—especially during on-call hours.
• Safety-minded – You follow safety protocols, keep your work environment clean, and promote a culture of safety at all times.
• Team player with a positive attitude – You work well with others, support your team, and bring good energy to the job site.

What We're Looking For

• Education: High School Diploma or GED required.
• Experience: Minimum 5 years of experience in residential or commercial maintenance. Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Certifications: HVAC or EPA and CPO Certification required.
• Licensing: Valid Driver's License required.
• Skills: Strong technical abilities across maintenance trades and a customer-first mindset. Commitment to promoting safety and adhering to established safety protocols.
• Availability: Must be flexible to work weekends, events, and on-call shifts.

Physical Requirements

• Ability to lift/move up to 25 lbs.
• Must be able to stand, walk, sit, and use tools regularly.
• Comfortable working in a moderately noisy environment.
• Reasonable accommodations will be made for individuals with disabilities.

Ready to Take the Next Step?

Join us and experience a work environment that values and invests in its people!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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