Maintenance Supervisor

nrpgroup; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Commission & bonus

Vacation & sick leave

11 paid holidays

Maternity & parental leave

Disability insurance

Medical/Dental/Vision/Life

401(k) match

Training & certification

Referral programs

Recognition programs

Job summary

NRP Group, a national multifamily developer and manager, is seeking a Maintenance Supervisor for Sundale Flats in Charlotte, NC. You will lead all physical maintenance and repairs, ensure curb appeal, and respond to resident requests with a focus on safety and compliance.

Under the Community Manager, you will schedule preventive maintenance, manage inventory, coordinate turns, monitor expenses, and supervise staff.

Qualifications

• High school diploma or equivalent; CFC Universal Certification.
• 5+ years of maintenance and repair experience in apartment communities.
• Strong computer skills; Proficient in Microsoft Office; Yardi experience preferred.
• Reliable transportation for essential job functions.

Responsibilities

• Direct and oversee all maintenance of the community; schedule preventive maintenance, inspections, and janitorial services.
• Maintain accurate records for required reporting and policy compliance.
• Walk the property daily to uphold curb appeal and monitor safety issues.
• Schedule and coordinate apartment turns and renovations; assist residents during move-outs.
• Monitor operating expenses and recommend cost-saving strategies.
• Manage inventory and purchasing; keep an accurate supplies log.
• Coordinate contracted services; solicit bids and track invoices for timely payment.
• Complete service requests and turnovers per policy; supervise use of tools and equipment.
• Notify Community Manager of safety or liability concerns; conduct monthly safety meetings.

Skills

Maintenance experience

Microsoft Office

Yardi

Reliable transportation

Education

High school diploma or equivalent

CFC Universal Certification

Tools

Yardi

Job description

Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com .

Come join the NRP Team as a Maintenance Supervisor at our Charlotte, NC affordable property, Sundale Flats!

Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment's community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Functions Statement(s):

Maintenance Services

• Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issue
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings including procedures, training, safety equipment, - MSDA and use of equipment
• Perform other duties as required

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Personal Development

• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations

SKILLS & ABILITIES

• Education : High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor
• Experience : At least 5+ years of experience maintenance and repair for apartment communities
• Technical Skills : Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred
• Other Requirements : Reliable transportation for essential job functions

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination