Maintenance Specialist

Talon Development; Mason City (IA); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tools provided

Training opportunities

Career advancement

Zusammenfassung

Talon Development is seeking a Maintenance Specialist to keep apartment communities safe, attractive, and highly functional in Mason City, IA. You will handle service requests, perform preventative maintenance, and prep units for new residents with a focus on quality and resident satisfaction.

You’ll work with the Property Manager, follow SOPs, and contribute to curb appeal and property operations while delivering dependable service and clear communication in a dynamic maintenance environment.

Qualifikationen

• Previous maintenance, facilities, construction, property management, or skilled trades experience preferred.
• General knowledge of plumbing, electrical, HVAC, appliance repair, carpentry, and building maintenance.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently while managing multiple priorities.
• Comfortable using smartphones, tablets, and maintenance management software; AppFolio experience preferred.
• Valid driver's license and reliable transportation.
• Ability to lift up to 75 pounds and perform physical work indoors and outdoors.

Aufgaben

• Maintenance Operations & Repairs: Perform general maintenance and repair work across plumbing, electrical, HVAC, appliance repair, drywall, painting, carpentry, and other building systems.
• Diagnose maintenance issues and determine effective solutions.
• Complete preventative maintenance according to established schedules.
• Maintain maintenance tools, equipment, and inventory.
• Ensure repairs are completed safely, efficiently, and to company standards.
• Resident Service Excellence: Complete resident service requests accurately, professionally, and in a timely manner.
• Communicate maintenance updates and expectations to residents.
• Deliver exceptional customer service during every resident interaction.
• Follow up to ensure concerns are resolved.
• Apartment Turns & Move-In Readiness: Prepare vacant apartments for new residents through repairs, inspections, painting, and cleaning touch-ups.
• Coordinate turn schedules with the Property Manager.
• Ensure apartments meet Talon's quality standards before move-in.
• Support occupancy goals by minimizing vacancy downtime.
• Property Appearance & Preventative Maintenance: Conduct routine inspections of buildings, common areas, amenities, and grounds.
• Maintain curb appeal and address maintenance concerns early.
• Assist with seasonal projects and exterior upkeep.
• Perform preventative maintenance to protect property assets.
• Safety & Emergency Response: Participate in on-call rotation, follow SOPs, identify hazards, and respond to emergencies.
• Ensure work complies with company safety standards.
• Team Collaboration & Operations: Work with the Property Manager to prioritize needs, coordinate with vendors, document work orders in AppFolio, and participate in training and meetings.

Kenntnisse

Maintenance experience

Customer service

Troubleshooting

Communication

Independent worker

AppFolio knowledge

Tools

AppFolio

Jobbeschreibung

Keep Communities Running. Deliver Exceptional Resident Experiences.

Are you a hands-on problem solver who takes pride in quality work and helping others? Talon is seeking a dependable Maintenance Specialist to help maintain safe, attractive, and highly functional apartment communities. In this role, you'll play a direct part in creating positive resident experiences, preserving property value, and ensuring every home and shared space meets our high standards.

If you're motivated, customer-focused, and enjoy a variety of maintenance challenges, we'd love to meet you.

About the Role

As a Maintenance Specialist, you'll be responsible for handling service requests, completing preventative maintenance, preparing apartments for new residents, and supporting the overall appearance and operation of the property. You'll work closely with the Property Manager and contribute to the day-to-day success of the community through reliable service, strong communication, and attention to detail.

What Success Looks Like

Successful Maintenance Specialists are dependable, proactive, and solutions-oriented. They take ownership of their work, identify issues before they become costly repairs, and help create a community where residents feel cared for and valued.

The most successful team members do more than complete work orders. They deliver exceptional service, maintain high-quality standards, and take pride in the communities they support every day.

Key Responsibilities

Maintenance Operations & Repairs

• Perform general maintenance and repair work, including plumbing, electrical, HVAC, appliance repair, drywall, painting, carpentry, and other building systems.
• Diagnose maintenance issues and determine effective solutions.
• Complete preventative maintenance according to established schedules.
• Maintain maintenance tools, equipment, and inventory.
• Ensure repairs are completed safely, efficiently, and to company standards.

Resident Service Excellence

• Complete resident service requests accurately, professionally, and in a timely manner.
• Communicate clearly with residents regarding maintenance updates and expectations.
• Deliver exceptional customer service during every resident interaction.
• Follow up as needed to ensure maintenance concerns have been fully resolved.

Apartment Turns & Move-In Readiness

• Prepare vacant apartments for new residents through repairs, inspections, painting, and cleaning touch-ups.
• Coordinate apartment turn schedules with the Property Manager.
• Ensure every apartment meets Talon's quality standards before move-in.
• Support occupancy goals by minimizing vacancy downtime.

Property Appearance & Preventative Maintenance

• Conduct routine inspections of buildings, common areas, amenities, and grounds.
• Maintain excellent curb appeal throughout the community.
• Identify maintenance concerns before they develop into larger issues.
• Assist with seasonal projects, snow removal, landscaping support, and exterior upkeep as needed.
• Perform preventative maintenance to protect property assets and reduce future repair costs.

Safety & Emergency Response

• Participate in the on-call rotation and respond appropriately to maintenance emergencies.
• Follow company safety policies and Standard Operating Procedures (SOPs).
• Identify and report potential safety hazards immediately.
• Assist during weather events and other property emergencies.
• Ensure all work is completed safely and in compliance with company standards.

Team Collaboration & Operations

• Work closely with the Property Manager to prioritize maintenance needs and projects.
• Coordinate with vendors and contractors as directed.
• Maintain accurate work order documentation within AppFolio.
• Participate in training, team meetings, and continuous improvement initiatives.
• Support company goals through strong communication, teamwork, and accountability.

Qualifications

• Previous maintenance, facilities, construction, property management, or skilled trades experience preferred.
• General knowledge of plumbing, electrical, HVAC, appliance repair, carpentry, and building maintenance.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently while managing multiple priorities.
• Comfortable using smartphones, tablets, and maintenance management software. AppFolio experience is preferred.
• Valid driver's license and reliable transportation required.
• Ability to lift up to 75 pounds and perform physical work indoors and outdoors in varying weather conditions.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Performance-based bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• Company-provided tools and equipment where applicable.
• Ongoing training and professional development opportunities.
• Career advancement opportunities within a rapidly growing portfolio.

Performance Metrics

Success in this role will be evaluated based on:

• Work order completion quality and turnaround time.
• Resident satisfaction with maintenance service.
• Preventative maintenance completion rates.
• Apartment turn quality and readiness.
• Property appearance and curb appeal.
• Compliance with safety standards and SOPs.
• Teamwork, communication, and dependability.
• Initiative in identifying and resolving maintenance concerns before they escalated.