Maintenance Shift Manager

PENN Entertainment; St. Louis, North Township (MO, IN); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading entertainment provider as a Facility Shift Manager, where you will oversee maintenance operations and ensure compliance with regulations. This role is perfect for someone with a passion for facilities management and a strong commitment to guest service. You will have the opportunity to lead a diverse team, manage daily operations, and develop training programs to enhance staff performance. With a focus on career growth and a supportive work environment, this position offers a chance to thrive in a fast-paced industry. If you're ready to make an impact in a dynamic setting, this is the role for you.

Benefits

Day-one medical coverage

401(k) matching

Performance bonuses

Paid time off

Wellness programs

Qualifications

• 5+ years of facilities maintenance experience required.
• Strong communication and customer service skills are essential.
• Knowledge of HVAC, electrical, and plumbing systems is necessary.

Responsibilities

• Oversee maintenance of mechanical, electrical, and plumbing systems.
• Manage daily operations for maintenance and repair.
• Develop training programs for staff to maximize potential.

Skills

Facilities maintenance

Management

Communication skills

Customer service

Knowledge of HVAC systems

Knowledge of electrical systems

Knowledge of plumbing systems

Ability to read blueprints

Education

Associate degree in facilities management

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people enjoy more fun. We care about your career growth and will support your development.

Initial salary placement is based on relevant knowledge, skills, and experience. Our Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and performance bonuses may vary by position. Paid time off is earned per local policy and increases with tenure.

Click HERE to learn how we empower our team members to grow and thrive.

WE LOVE OUR WORK.

The Facility Shift Manager oversees the engineering team to ensure effective maintenance of mechanical, electrical, plumbing systems, and general facility conditions, including compliance with regulations.

• Manage daily operations for maintenance, installation, and repair of HVAC, electrical, and plumbing systems.
• Assign, update, and complete work orders; communicate with departments and inspect projects.
• Provide exceptional guest service with a friendly demeanor; assist guests and team members proactively.
• Create schedules, control labor costs, and meet staffing goals.
• Plan projects and preventative maintenance.
• Monitor inventory of parts and materials, reordering as needed.
• Inspect the property daily, ensure cleanliness, attractiveness, and functionality; address issues promptly.
• Develop training programs for staff, including department leads, to maximize potential.
• Stay informed on new methods, equipment, and techniques to improve operations.
• Coordinate with vendors for repairs and contractual obligations.
• Maintain high team member engagement.
• Lead hiring, coaching, recognition, and evaluation processes.

BRING US YOUR BEST.

To succeed, candidates should perform all duties satisfactorily. Requirements include at least an associate degree in facilities management or related field, plus 5 years of progressive experience managing a multifunctional maintenance facility, or equivalent training and experience.

• Facilities maintenance: 5 years; management: 1 year
• Strong communication and customer service skills.
• Knowledge of electrical, plumbing, HVAC, carpentry, generators, fire pumps, and switchgears; trade license preferred.
• Willing to work varied shifts.
• Proficient in Microsoft Office and similar applications.
• Ability to read blueprints and interpret building plans.
• Must obtain and maintain a valid gaming license.

Shift Hours (Day/Swing): 10am-6pm or 11am-7pm; Days off Sun/Mon

SUPERVISORY RESPONSIBILITIES

• Develop, coach, and recognize team members.
• Evaluate performance and provide feedback.
• Handle staffing, scheduling, and workflow management.
• Maintain confidentiality and ensure compliance with regulations and OSHA standards.

LANGUAGE SKILLS

Effective communication in English (spoken, read, and written).

REASONING ABILITY

Apply common sense to carry out instructions and solve problems involving multiple variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Obtain necessary licenses and permits per regulations.

PHYSICAL DEMANDS

Must speak, hear, stand, walk, and use hands; lift up to 25 pounds regularly, 100 pounds occasionally; perform physical tasks in various environments.

WORK ENVIRONMENT

Typically noisy, with exposure to hazards, odors, humidity, temperature changes, dust, and machinery; potential exposure to second-hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We are a leading provider of entertainment, sports content, and casino gaming across North America, including online platforms. We value diversity and sustainability for our community, team, vendors, and planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer