Maintenance Service Manager

FedEx; Phoenix (AZ); On-site; USD 64,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

Retirement plans

Tuition reimbursement

Job summary

FedEx in the United States seeks a maintenance supervisor to lead a team of technicians. You will coach staff, oversee performance, and coordinate daily operations while ensuring safety and quality across all maintenance tasks.

The role requires hands-on expertise in industrial maintenance, with a focus on electrical and mechanical systems and strong communication across management levels. Competitive benefits are provided.

Qualifications

• Two years industrial maintenance experience required.
• Experience leading project teams or supervising lower level employees.
• Knowledge of mechanical power transmission and electrical controls.

Responsibilities

• Coaches and develops staff, manages performance and productivity.
• Plans, organises and directs day-to-day department operations.
• Ensures quality, safety and budget alignment with FedEx standards.
• Ensures preventative maintenance program is completed timely and accurately.
• Manages CMMS activities and coordinates maintenance work orders.
• Provides technical expertise in sortation electrical/mechanical systems.

Skills

Leadership

Coaching

Communication

Safety awareness

Time management

Problem solving

Team motivation

Education

High School Diploma or GED

Associate’s degree in electrical/mechanical tech or logistics

Tools

CMMS (e.g., maintenance work orders)

Microsoft Office

Job description

Supervises a group of maintenance technicians engaged in performing corrective, predictive and preventative maintenance procedures to material handling equipment, controls systems, and associated scanning equipment by establishing performance expectations and managing to those expectations.

Essential Functions

• Management responsibilities include, but not limited to: coaching, skills development, recognitions and rewards, performance management and staff productivity.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the department.
• Ensures compliance and is responsible to address variances and other budget concerns.
• Communicates the level of quality and safety expected in the performance of maintenance tasks in alignment with FedEx FedEx standards.
• Ensures best practices for corrective and preventative maintenance procedures are followed including timely, accurate completion of the preventative maintenance program.
• Manages the daily use of all Computerized Maintenance Management System (CMMS) activities (e.g. maintenance entry and processing work orders).
• Provides technical expertise in the areas of sortation electrical and mechanical systems.
• Completes quality audits of technician work tasks and communicate results.
• Identifies and proposes improvements to the material handling system to improve operations.
• Acquires bids from, and manages, vendors and suppliers, including building and FedExs maintenance, repair and improvement vendors.
• Perform other duties as assigned.

Minimum Education

High School Diploma or GED required; Associate’s degree in light industrial such as electrical, mechanical engineering technology, etc., logistics management or related field preferred.

Minimum Experience

Two (2) years industrial maintenance experience required (including maintenance support) plus six (6) (or four (4) years’ experience with relevant preferred degree) of combined industrial maintenance (including maintenance support) and/or people management experience required.

Preferred experience to include:

1. Two (2) years demonstrated experience leading project teams or supervising lower level employees
2. Previous experience or in-depth understanding of mechanical power transmission and/or electrical power or machine controls
3. Demonstrated ability to develop and implement Quality (QDM) driven equipment and/or process improvements

Software skills, including use of Microsoft Office software and web-based applications.

• Effective verbal and written communication skills necessary to concisely communicate with all levels of management.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
• Effective written and verbal communications skills that include the ability to concisely present information to operations management.
• Understanding of mechanical and electrical design, layout fabrication and repair practices as they apply to power transmission and conveyor belt applications.
• Knowledge of motors and motor control methods.
• Experience with electrical and mechanical troubleshooting techniques.
• Knowledge of PLC and computer controls systems.
• Thorough understanding of the SWAK (Barcode Reader) control system.
• Experience troubleshooting and repairing the label scanners.
• Knowledge of applicable safety codes.
• Ability to interpret electrical and mechanical schematic diagrams

Job Conditions

0%-25%

Preferred Qualifications

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

FXGUS_1J $63,960.00 - $98,729.00 / Annual Depending on Experience

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)