Maintenance Service Manager

Scion Staffing; Kalamazoo (MI); On-site; USD 85,962,000 - 100,289,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Scion Staffing is seeking a Maintenance Service Manager in Kalamazoo, MI to lead the maintenance team at a multifamily community. This full-time, direct-hire role requires a hands-on leader with strong residential maintenance experience and a commitment to resident satisfaction.

The role oversees service requests, preventive maintenance, repairs, vendor coordination, and safety compliance while mentoring technicians and coordinating after-hours coverage. Strong HVAC/CPO credentials are required.

Qualifications

• 3+ years of multifamily residential/community maintenance experience.
• 1+ year of maintenance supervisory or team leadership experience preferred.
• High school diploma or equivalent required; college-level or trade school education strongly preferred.
• HVAC Certification – EPA Type I & II or Universal – required.
• CPO (Certified Pool Operator) certification required.
• Hands-on experience with HVAC, electrical, plumbing, appliances, pools, rough carpentry, and drywall.
• Strong troubleshooting skills across residential building systems and equipment.
• Ability to read blueprints and diagrams.
• Strong leadership, organization, communication, and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Lead, train, supervise, and develop maintenance team members.
• Assign and oversee service requests and apartment turns.
• Perform and oversee general repairs involving HVAC, electrical, plumbing, carpentry, painting, appliances, and other building systems.
• Manage preventative maintenance programs, move-out inspections, safety inspections, and routine property inspections.
• Oversee maintenance of community amenities, including pool cleaning, chemical balancing, and recordkeeping.
• Ensure efficient apartment turns and inspections for new resident move-ins.
• Maintain safety protocols and ensure compliance with codes and regulations.
• Participate in hiring, onboarding, coaching, and performance management of maintenance employees.
• Coordinate after-hours emergency maintenance coverage and on-call rotation.
• Manage maintenance budgets and expenses for supplies, tools, equipment, and vendors.

Skills

Maintenance leadership

Team supervision

Blueprints reading

Customer service

Communication

Emergency response

Education

High school diploma or equivalent

HVAC Certification – EPA Type I & II or Universal

CPO certification

Tools

Microsoft Office

Job description

Scion Staffing has been engaged to conduct a search for an experienced Maintenance Service Manager on behalf of our client, a multifamily property management organization in Kalamazoo, Michigan. This is an exciting full-time, direct-hire opportunity for a hands-on maintenance leader with strong multifamily experience to oversee the physical condition, maintenance operations, and service team of a residential community.

The Maintenance Service Manager will lead day-to-day maintenance operations, including service requests, apartment turns, preventive maintenance, repairs, inspections, vendor coordination, and emergency response. This position is ideal for an experienced multifamily maintenance professional who enjoys leading a team while remaining hands-on with property maintenance and resident service.

RESPONSIBILITIES

• Lead, train, supervise, and develop maintenance team members, including Maintenance Service Technicians, Groundskeepers, Housekeepers, and Custodians.
• Assign and oversee service requests and apartment turns, ensuring work is completed accurately and within established timelines.
• Perform and oversee general repairs involving HVAC, electrical, plumbing, carpentry, painting, appliances, and other building systems.
• Manage preventative maintenance programs, move-out inspections, safety inspections, and routine property inspections.
• Oversee maintenance of community amenities, including pool cleaning, chemical balancing, and required recordkeeping.
• Ensure efficient apartment turns and inspections in preparation for new resident move-ins.
• Maintain safety protocols and ensure maintenance activities comply with applicable codes and regulations.
• Participate in the hiring, onboarding, coaching, and performance management of maintenance employees.
• Coordinate after-hours emergency maintenance coverage and participate in the on-call rotation.
• Manage maintenance budgets and expenses related to supplies, tools, equipment, and vendor services.
• Track inventory and order necessary maintenance supplies, equipment, and parts.
• Coordinate vendors and support larger maintenance and capital improvement projects.
• Maintain accurate maintenance records and prepare weekly, monthly, and quarterly reports.
• Promote a resident-first service culture and respond to resident maintenance concerns professionally and promptly.
• Partner with property management and leasing teams to support resident satisfaction and retention.

QUALIFICATIONS

• 3+ years of multifamily residential/community maintenance experience required.
• 1+ year of maintenance supervisory or team leadership experience preferred.
• High school diploma or equivalent required; college-level or trade school education strongly preferred.
• HVAC Certification – EPA Type I & II or Universal – required.
• CPO (Certified Pool Operator) certification required.
• Hands-on experience with HVAC, electrical, plumbing, appliances, pools, rough carpentry, and drywall required.
• Strong troubleshooting skills across residential building systems and equipment.
• Ability to read blueprints and diagrams.
• Strong leadership, organization, communication, and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Knowledge of Fair Housing regulations.
• Reliable transportation; valid driver’s license recommended.
• Ability to participate in after-hours emergency/on-call coverage as needed.
• Ability to perform the physical requirements of the position, including lifting and carrying 50+ pounds, climbing ladders and stairs, bending, kneeling, and working with hand and power tools.

COMPENSATION & BENEFITS

This opportunity offers a pay rate of $30-$35/hour plus a comprehensive benefits package!

ABOUT OUR FIRM:

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team-building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.