Maintenance Manager

Tailwind Group, Inc.; Waco (TX); On-site; USD 74,098,000 - 93,556,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Vacation and Sick Time + 12 Paid Holid

401(k) with company matching

On-the-job training and career develop

Paid Parental Leave

Job summary

Tailwind Group, Inc. seeks a Maintenance Manager for The Outpost, a garden-style student housing community in Waco, TX. The role leads the maintenance team and partners with the Property Manager to keep the property functioning at a high level.

You will perform general repairs, supervise staff and vendors, and oversee turnover and preventive maintenance; a valid driver’s license and HVAC/appliance repair experience are required.

Qualifications

• Three or more years of experience in building maintenance; student housing experience is a plus.
• Experience with appliance and HVAC repair is required; EPA Level II certificate (or higher) preferred.
• One or more years of supervisory experience is preferred.
• Working knowledge of pool service and maintenance; Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• A valid driver’s license is required.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members.
• Maintain exceptional curb appeal by conducting daily property walks with the maintenance team and overseeing grounds.
• Perform general repairs in apartments, common areas, and on building systems (electrical, plumbing, HVAC, appliances, drywall).
• Lead maintenance efforts relating to turnover and make-ready processes, including furniture removal and installation.
• Oversight of additional temporary staff and contractors; manage work orders and ensure completion within guidelines.
• Collaborate with the Property Manager to ensure service standards and high-level property operation.
• Assist with vendor bids and manage contractor relationships to ensure quality service.
• Respond to after-hours emergencies and fulfill on-call duties.
• Develop and execute a preventive maintenance program to minimize costs.

Skills

Customer service

Leadership

Supervisory experience

HVAC repair

Electrical repair

Plumbing

Troubleshooting

Communication

Education

EPA Level II certificate

Tools

Entrata software

Property management software

Microsoft Office

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position:

The Maintenance Manager is largely responsible for maintaining and enhancing the value of a well-run property. This individual will perform general repairs, provide leadership and support to the maintenance team, and partner closely with the Property Manager to ensure the property is functioning at a high level. A successful Maintenance Manager will provide exceptional customer service, be organized and innovative in their approach, and understand this role is critical to the function and reputation of the property.

The Property:

The Outpost is a garden-style student housing community in Waco, Texas, designed to serve students attending Baylor University. The 195 unit, 543 bed community offers 1, 2, 3, and 4-bedroom units with amenities that include a resort-style swimming pool, fitness center, coffee bar, and much more. The Outpost provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $25.85 - $32.65 per hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

• We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:
• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
• Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
• Lead maintenance efforts relating to the annual turnover and make-ready process including:
• Furniture removal and installation
• Oversight of additional temporary staff members and contractors
• Review, assign, and follow-up on open work orders to ensure the work order is completed within company guidelines and standards.
• Collaborate with the Property Manager to ensure customer service standards are being met, work orders are being completed, and the property is functioning at a high level.
• Assist the Property Manager with vendor bids and manage contractor and vendor relationships, including the oversight of work to ensure quality product and service.
• Respond to after-hours emergency issues and fulfill the required on-call schedule.
• Monitor maintenance trends and develop/execute a preventative maintenance program to help minimize cost.
• Clean, organize, and maintain the maintenance area(s), including tools, equipment, materials, etc.
• Oversee the inventory and equipment management, partnering with the Property Manager to identify property needs and required inventory.
• Partner with the Property Manager to regularly review budgets and ensure maintenance expenses and CapEx projects remain within the approved financial guidelines.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Maintain accurate and up to date records for maintenance operations, including asset tracking and regulatory logs.
• Maintain a professional appearance and adhere to the company dress code at all times.
• Assist with employee recruitment, interviewing, training and development in tandem with the Property Manager.

Requirements

• Three or more years of experience in building maintenance – student housing experience is a plus.
• Experience with appliance and HVAC repair is required. EPA Level II certificate (or higher) is preferred.
• One or more years of supervisory experience is preferred.
• Working knowledge of pool service and maintenance. Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• A valid driver’s license is required.

Knowledge, Skills, & Abilities

• Ability to troubleshoot and find innovative solutions to maintenance issues.
• Exceptional customer service and communication skills.
• Proven experience with hands‑on training and development of team members.
• Basic computer skills, including the ability to use property management software, email, and mobile devices to receive, assign, and complete work orders.
• Possess a high level of integrity and professionalism.
• Possess an understanding of property management standards including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Experience with Entrata software or a similar property management/work order system is preferred.
• Ability to pass a criminal background check.
• Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot, cold, and wet environments.
• Ability to work independently.
• Ability to fulfill on-call duties as assigned.
• Ability to work extended hours during the turnover period, including nights and weekends.
• Minimal travel required, limited to occasional company events or as needed.

This role is based fully in-person and requires daily onsite presence.

To learn more about our core values and mission, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.