Maintenance Manager

11Residential; Seattle (WA); On-site; USD 48,216 - 52,348; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a 4% company match

Paid Time Off and Employee Discounts

Job summary

11Residential is looking for a Maintenance Manager to oversee activities for multiple residential properties in Seattle. The ideal candidate should have at least 3 years of relevant experience, strong troubleshooting skills in plumbing and HVAC systems, and a commitment to teamwork and customer satisfaction.

This on-site role offers a competitive hourly wage of $35 to $38, plus performance-driven bonuses and various benefits, including health insurance and a 401(k) plan.

Qualifications

• 3+ years of experience in multifamily property maintenance.
• Ability to work both indoors and outdoors in varying weather conditions.
• Must possess a valid driver's license.

Responsibilities

• Supervise maintenance activities and schedules for the community.
• Respond and resolve maintenance emergencies.
• Conduct training for maintenance team members.

Skills

Troubleshooting plumbing systems

Repairing electronic systems

HVAC maintenance

Teamwork and customer service

Education

High School Diploma/GED

EPA Type II or EPA Universal license

CAMT or related certification

Tools

HappyCo maintenance software

Microsoft Office Suite

Job description

Position Overview

This position supports 19th & Mercer and Oslo in Seattle, WA. There are a total of 99 apartment units between the two communities. Please visit the property websites to learn more!
https://www.19mercer.com/
www.osloseattle.com/

Sign-On Bonus: All new on-site maintenance hires will receive a one-time $1,000 bonus, paid on the first paycheck following six months of continuous employment. Offer valid for maintenance positions with an accepted offer date on or before July 30, 2026.

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. Discover more at https://www.11residential.com.

Responsibilities

• Supervise and schedule maintenance activities for the community.
• Determine weekly service request and apartment make‑ready schedules.
• Respond, coordinate, and complete resident service requests for occupied units.
• Complete or support the completion of make‑ready activities for vacant units, ensuring all repairs are completed; units meet standards, and all trash is removed before, during, and after completion.
• Regularly communicate with the on‑site office team and update appropriate systems when work orders and make‑readies are completed and ready to be shown.
• Conduct daily property walks to inspect building exteriors, parking lots, and common areas to identify and address maintenance needs.
• Oversee and maintain landscaping, grounds, and exterior property features to ensure consistent curb appeal.
• Regularly inspect equipment and make recommendations for any repairs or replacements.
• Periodically check the progress of each maintenance team member and ensure the quality of their work.
• Conduct one‑on‑one training with employees that may need to enhance their current skills or learn new skills.
• Adhere to all safety guidelines and periodically complete written property safety audits.
• Order supplies and manage your site’s maintenance budget.
• Provide input to Property Manager in determining needs for next fiscal year’s budget.
• Respond and resolve maintenance emergencies during and after scheduled work hours.
• Assist other 11Residential locations, if needed, to support overall maintenance goals.
• Fulfill any other duties assigned by management based on business needs.

Education and Qualifications

• 3+ years of experience in multifamily property maintenance, facility maintenance, or another related field is required.
• Must be able to troubleshoot and repair plumbing systems, electronic systems, appliances, HVAC, pool and spa equipment or any other systems at the dedicated community.
• Working experience using HappyCo or another similar property maintenance software is highly preferred.
• Familiarity with Microsoft Office Suite to communicate efficiently with management, teammates, and residents.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to meet the physical requirements of the job and work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards.
• Ability to work both indoors and outdoors in varying weather conditions, including exposure to heat, cold, and other environmental elements.
• An EPA Type II or EPA Universal license is preferred.
• A CAMT or another industry related certification is a plus.
• Available to be on a rotating on‑call schedule for emergencies outside of normal working hours.
• High School Diploma/GED required.
• Must hold and maintain a valid driver's license.
• Must be able to work on‑site. This position is not eligible for remote work.

Compensation

• Hourly compensation range: $35 to $38 per hour (depending on experience and skills).
• Performance‑driven bonuses available based on job performance.
• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverage.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage stipend or reimbursement for traveling positions.
• Education reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities.

Physical Requirements

• Lift, push, and pull up to 100 pounds.
• Walk the properties several times daily, up to 10 miles a day.
• Walk on uneven surfaces and climb several flights of stairs on a regular basis.
• Visually and audibly observe and detect signs of emergency.
• Sit, stand, reach, bend, and stoop for extended periods of time.
• Use standard maintenance equipment.
• Ability to work in indoor and outdoor environments with exposure to varying weather conditions, including heat, cold, ice, snow, dry conditions, and other inclement weather.
• Speaking and expressing or exchanging ideas by means of written and spoken word.
• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

EEO Statement – 11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal background check and drug test. A positive result of Marijuana/THC does not disqualify candidates in states where it is legal.