Maintenance Manager

11Residential; Seattle (WA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

401(k) with 4% company match

Employee rental discount

Mileage stipend

Education Reimbursement

Paid Time Off

Growth opportunities

Job summary

11Residential in Seattle seeks a Maintenance Supervisor to lead all maintenance at the 19th & Mercer and Oslo communities, overseeing the site team, coordinating service requests, and ensuring repairs meet our quality standards.

You will train staff, conduct daily property walks, manage the maintenance budget, respond to emergencies, and collaborate with management to plan budgets and long‑term improvements.

Qualifications

• 3+ years of experience in multifamily property maintenance or related field.
• Able to troubleshoot and repair plumbing, electrical, HVAC, pool equipment, and related systems.
• Experience with property maintenance software (HappyCo or similar).
• Proficient with Microsoft Office to communicate with management, teammates, and residents.
• Strong integrity, teamwork, inclusion, growth, and customer service orientation.
• Physically able to perform duties and work on-site in varying conditions.

Responsibilities

• Supervise and schedule maintenance activities for the community.
• Determine weekly service requests and apartment make-ready schedules.
• Coordinate and respond to resident service requests for occupied units.
• Complete make-ready activities for vacant units and ensure standards and cleanliness.
• Regularly communicate with on-site office and update work-order systems.
• Conduct daily property walks to inspect exteriors, parking, and common areas.
• Oversee landscaping and exterior features to maintain curb appeal.
• Inspect equipment and recommend repairs or replacements.
• Provide one-on-one training to staff to improve skills.
• Adhere to safety guidelines and complete property safety audits.
• Order supplies and manage the site’s maintenance budget.
• Participate in budget planning for next fiscal year.
• Respond to emergencies after hours and support other locations as needed.

Skills

Multifamily maintenance

Troubleshooting

Plumbing

HVAC

Electrical systems

Supervisory skills

Education

High School Diploma

EPA Type II license

CAMT certification

Tools

HappyCo

Job description

This position supports 19th & Mercer and Oslo in Seattle, WA. There are a total of 99 apartment units between the two communities. Please visit the property websites to learn more!

https://www.19mercer.com/

www.osloseattle.com/

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all!

Discover more at about us and our communities at https://www.11residential.com.

Position Summary

In this role, you will report to the Property Manager and partner with them to ensure apartment homes and facilities are maintained to 11Residential's quality standards. You will be the leader for all maintenance related activities and projects at your dedicated site. You will also leverage your knowledge and expertise to train and develop other maintenance team members when applicable.

What You’ll be Doing

• Supervise and schedule maintenance activities for the community.
• Determine weekly service request and apartment make-ready schedules.
• Respond,coordinate, andcompleteresident service requests for occupied units.
• Complete or support the completion of make-ready activities forvacantunits, ensuring all repairs arecompleted;units meet standards, and all trash is removed before, during, and aftercompletion.
• Regularly communicatewith theon-siteoffice teamandupdateappropriate systemswhenwork orders andmake-readies are completed andready to be shown.
• Conduct daily property walks to inspect building exteriors, parking lots, andcommon areastoidentifyand address maintenance needs.
• Oversee andmaintainlandscaping, grounds, and exterior property features to ensure consistent curb appeal.
• Regularly inspect equipment and make recommendations for any repairs or replacements.
• Periodically check the progress of each maintenance team memberand ensure the quality of their work.
• Conduct one-on-one training with employees that may need toenhance theircurrent skills or learn new skills.
• Adhere to all safety guidelines and periodically complete written property safety audits.
• Order supplies and manageyour site’smaintenance budget.
• Provide input toPropertyManager indeterminingneeds fornextfiscal year’s budget.
• Respond and resolve maintenance emergencies, during and after scheduled work hours.
• Assistother11 Residential locations, if needed, to support overallmaintenancegoals.
• Fulfill any other duties assigned by management based on business needs.

Education and Qualifications

• 3+ years of experience in multifamily property maintenance, facility maintenance, or another related field is required.
• Must be able to troubleshoot and repair plumbing systems, electronic systems, appliances, HVAC, pool and spa equipment or any other systems at the dedicated community.
• WorkingexperienceusingHappyCooranothersimilar property maintenancesoftware is highly preferred.
• Familiarity withMicrosoft Office Suiteto communicate efficiently with management, teammates,andresidents.
• Mustpossessa high levelof integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to meet the physical requirements of the joband work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards.
• Ability to work both indoors and outdoors in varying weather conditions, including exposure to heat, cold, and other environmental elements.
• An EPA Type II or EPA Universal license is preferred.
• A CAMT or another industry related certification is a plus.
• Available to be on a rotating on-call schedule for emergencies outside of normal working hours.
• High School Diploma/GED required.
• Must hold and maintain a valid driver's license.
• Must be able to work on-site. This position isnot eligible for remote work.

Compensation

• Thehourly compensation range for this position is $35to $38per hour(depending on experience and skills).

• In addition to the base pay, this role offers exciting opportunities forperformance-drivenbonuses.Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.

• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurancecoverages.

• Health savings account.

• 401(k) with a 4% company match.

• 30% Employee Rental Discountbased on availability.

• Mileage Stipend or reimbursement for travelling positions.

• Education Reimbursement program.

• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.

• Exciting growth and development opportunities.

Physical Requirements

To successfully perform the essential functions of this job, the employee must be able to:

• Lift, push, and pull up to 100 pounds.
• Walk the properties several times daily, up to 10 miles a day.
• Walk on uneven surfaces and climb several flights of stairs on a regular basis.
• Visually and audibly observe and detect signs of emergency.
• Sit, stand, reach, bend, and stoop for extended periods of time.
• Use standard maintenance equipment.
• Ability to work in indoor and outdoor environments with exposure to varying weather conditions, including heat, cold, ice, snow, dry conditions, and other inclement weather.
• Speaking and expressing or exchanging ideas by means of written and spoken word.
• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

EEO Statement

11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal background check and drug test. A positive result of Marijuana/THC does not disqualify candidates in states where it is legal.