Maintenance Manager

Socket.dev; Hicksville (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Eagle Rock Properties in New York is seeking a Maintenance Manager to lead on-site maintenance across apartment communities. You will guide the maintenance team, coordinate schedules, respond to service requests, and ensure high resident satisfaction through proactive upkeep.

As a Maintenance Manager, you will supervise technicians, manage vendors, and perform inspections from HVAC to plumbing, ensuring units are ready for new residents and that operations run smoothly across properties in the

Qualifications

• Experience leading a maintenance team.
• Strong customer service orientation.
• Ability to coordinate vendors and schedules.
• Familiarity with HVAC, plumbing and electrical systems.
• Excellent communication and documentation skills.

Responsibilities

• Provide exceptional customer service to residents.
• Direct, schedule, and perform maintenance activities.
• Supervise, train, and mentor the maintenance team.
• Communicate assignments and monitor workload to ensure completion.
• Inspect units and manage the apartment make-ready process.
• Review and complete service requests across HVAC, plumbing, electrical, etc.
• Ensure proper documentation.

Skills

Customer service

Team leadership

Maintenance planning

Vendor management

HVAC knowledge

Plumbing basics

Electrical basics

Resident relations

Job description

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.

The Maintenance Manager is the facilities leader who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.

Responsibilities:

• Provide exceptional customer service to our residents
• Direct, schedule, and perform maintenance activities
• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests, including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation