Maintenance II

Evergreen Real Estate Group; Knoxville (TN); On-site; USD 42,000 - 68,000; Full time

Job summary

Evergreen Real Estate Group is seeking an experienced Maintenance II technician to maintain the community’s physical integrity and oversee building systems, units, and common areas. You will troubleshoot complex issues and guide junior staff while ensuring preventive maintenance standards are met.

The role emphasizes safety, accurate record-keeping, and timely completion of work orders, with duties spanning interior and exterior upkeep in a residential setting.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years’ experience in residential or multifamily maintenance.
• Licenses and Certifications: valid driver’s license and auto insurance.
• Pool certification required for properties with pools.
• Trade certifications in HVAC, plumbing, or electrical preferred.

Responsibilities

• Perform advanced maintenance tasks across plumbing, electrical, carpentry, HVAC, and appliance repairs.
• Troubleshoot and escalate complex issues; assist with make-ready repairs.
• Lead junior staff and mentor teammates; maintain accurate work orders and inspections.

Skills

Technical Expertise

Safety Awareness

Leadership Support

Resident Service

Problem-Solving

Time Management

Team Collaboration

Adaptability

Education

High school diploma or GED

Tools

Power tools

Ladders

Measuring devices

Job description

Job SummaryThe Maintenance II technician is responsible for maintaining the physical integrity of the community by performing advanced maintenance tasks and supporting the upkeep of building systems, units, and common areas. This role assists with troubleshooting complex maintenance issues, guides junior staff, and ensures that preventive maintenance and repair standards are upheld. The Maintenance II technician plays a key role in fostering a safe, functional, and clean-living environment for residents, visitors, and staff.Key ResponsibilitiesGeneral Maintenance & RepairsComplete assigned work orders involving plumbing, electrical, carpentry, HVAC, and appliance repairs.Troubleshoot and resolve maintenance issues; escalate complex or specialty repairs as needed.Ensure make-ready repairs are completed on schedule and to standard.Provide feedback on recurring problems and suggest long-term solutions or procedural improvements.Maintain accurate records for all completed work orders and inspections.Preventive & Deferred MaintenancePerform scheduled inspections and routine maintenance on mechanical systems and building equipment.Monitor conditions of water heaters, HVAC units, boilers, and exhaust fans.Identify and report potential safety or system issues before they escalate.Participate in capital repair projects and assist with coordinating contracted vendors.Grounds & Exterior MaintenancePerform seasonal exterior tasks such as snow removal, lawn care, leaf raking, salting, and trash removal.Maintain common areas, walkways, and property appearance.Identify and address exterior safety concerns, including lighting outages, broken stairs, or trip hazards.Supervision & CollaborationSupport and mentor Maintenance I and Janitorial staff under direction of the Maintenance Supervisor or Property Manager.Assign routine tasks and follow up on completion as requested.Assist with scheduling or onboarding of new maintenance team members.Provide performance input and support training as needed.Safety & ComplianceFollow all OSHA regulations, Fair Housing guidelines, and company safety procedures.Identify hazardous materials or unsafe conditions (e.g., LBP, asbestos, mold) and report immediately.Ensure tools and equipment are maintained in safe working condition.Promote a safety-first culture on the maintenance team.Use PPE consistently and appropriately.Inventory & ToolsMaintain tools, supplies, and equipment; report inventory needs.Assist in collecting bids and sourcing materials for repairs or contracted projects.Operate a variety of hand and power tools, ladders, and testing devices safely and effectively.Education & ExperienceHigh school diploma or GED required.Minimum of 2 years’ experience in residential or multifamily maintenance required.Experience in troubleshooting and performing repairs on building systems preferred.Licenses and CertificationsValid driver’s license and auto insurance required.Pool certification required for properties with pools.Trade certifications in HVAC, plumbing, or electrical preferred.Other Preferred QualificationsFamiliar with safe use and maintenance of:Hand Tools – hammers, wrenches, snips, posthole diggersPower Tools – drills, grinders, sawsLadders & Aids – dollies, step ladders, full laddersMechanical Equipment – motors, compressors, augersMeasuring Devices – voltmeters, gauges, pH testersMust be able to read directions, safety instructions, and work orders.SkillsTechnical Expertise – Understands and applies advanced maintenance practices across multiple systems and repair types.Safety Awareness – Consistently follows safety protocols and identifies potential hazards.Leadership Support – Assists in guiding junior team members and helps uphold quality work standards.Resident Service – Responds to resident needs with professionalism, urgency, and respect.Problem-Solving – Diagnoses maintenance issues accurately and applies practical solutions.Time Management – Prioritizes competing tasks efficiently and completes assignments on schedule.Team Collaboration – Works effectively with maintenance and property management teams.Adaptability – Adjusts to emergencies, seasonal demands, or operational shifts with minimal disruption.Work Environment / Physical RequirementsWork is performed indoors and outdoors in residential and building maintenance environments.Frequently required to walk, stand, bend, climb stairs/ladders, and kneel or crouch.Must be able to lift/move up to 50 pounds regularly and up to 100 pounds occasionally.Regular exposure to weather, dust, fumes, and maintenance materials.Use of PPE and adherence to safety procedures required.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIES:Core duties and responsibilities include the following. Other duties may be assigned.Conducts all business in accordance with company policies and procedures, state and federal laws; eg, OSHA, ADA, Fair Housing, etc.Performs maintenance and repair tasks.Ensures that all make-ready repairs and services are completed correctly and on schedule.Assists in trouble-shooting maintenance problems and make recommendations for correction.Assists in the collection of bids and procurement of outside services and/or vendors for contract or repair work.Remains available to perform work orders and routine, preventative and deferred maintenance tasks.Documents resolutions to all work orders.Provides information to be used in work order status reports, documentation of capital improvements and major repairs.Assists in keeping grounds neat and free of litter. Rake, sweep, shovel as circumstances warrant.Remains aware of the condition of physical property throughout the community and immediately notify management of any unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.Maintains accurate records regarding preventive maintenance, work orders (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.Assists in scheduling and performing minor and routine maintenance on all appropriate equipment on a regular basis.Inspects and maintains all tools in excellent condition and inform management of the inventory status of spare parts and maintenance materials.Looks out for any safety hazards, including LBP, asbestos, radon, hazardous spills and workplace safety. Notify management immediately if safety hazards exist.Maintains a \"safety first\" attitude.Ensures all safety equipment is used consistently and appropriately.Performs work area clean-up and safety related duties.