Maintenance Helper

DoubleTree by Hilton Gainesville; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) with employer match

Exclusive hotel discounts

Job summary

Naples Hotel Group seeks a Maintenance Helper to support the hotel's maintenance operations, assisting with routine repairs and upkeep across plumbing, HVAC, lighting, and mechanical systems. You will work with the Chief Engineer to complete work orders and preventive tasks, ensuring facilities are safe and meet brand standards.

You will help maintain guest rooms, public areas, and back-of-house spaces, while keeping logs, following safety procedures, and responding quickly to guest needs and

Qualifications

• Must communicate clearly and professionally with guests and staff.
• Basic knowledge of plumbing, electrical, HVAC, carpentry and general repairs.
• Ability to follow written instructions, work orders and safety procedures.
• Reliable, self-directed and capable of working with minimal supervision.
• Basic computer skills and use of digital maintenance platforms.
• Hotel maintenance or facility support experience preferred but not required.

Responsibilities

• Assist with routine maintenance tasks across guest rooms, public areas and building systems.
• Support maintenance of plumbing, HVAC, lighting, electrical, and general facilities.
• Complete work orders and preventive maintenance tasks with supervision.
• Maintain cleanliness and organization of maintenance spaces and tools.
• Greet guests professionally and respond to needs with urgency.
• Follow safety procedures and report hazards or incidents promptly.
• Log work orders and maintain maintenance records.
• Assist with on-call shifts and emergency repairs as needed.

Skills

Communication

Basic maintenance knowledge

Follow instructions

Reliable

Computer proficiency

Self-directed

Tools

Digital maintenance platforms

Job description

The Maintenance Helper supports the overall maintenance operations of the hotel, assisting with routine repairs and upkeep related to plumbing, HVAC, lighting, mechanical systems, and general property condition. This role helps ensure that all facilities are safe, functional, and meet company and brand standards.You will work closely with the Chief Engineer or Maintenance Supervisor to complete work orders, preventive maintenance tasks, and emergency repairs. You will be focused on optimizing each guest’s experience by living out our company purpose: "hospitality from our family to yours."

Job Responsibilities:

• Assist the Chief Engineer or Lead Maintenance Technician in inspecting the property daily for safety hazards, needed repairs, and maintenance concerns.
• Complete routine maintenance tasks across guest rooms, public areas, back-of-house spaces, and building systems, including HVAC, plumbing, electrical, lighting, refrigeration, and water treatment.
• Maintain landscaping and building exteriors as needed, including painting, lawn care, and general upkeep.
• Ensure the swimming pool is properly maintained, including water clarity, chemical balance, and cleanliness.
• Use the hotel’s digital work order platform to receive, prioritize, and track maintenance tasks.
• Log completed work orders promptly and accurately.
• Complete required shift paperwork and maintenance logs as directed.
• Support preventive maintenance programs for hotel rooms, kitchen equipment, meeting spaces, mechanical systems, and public areas.
• Keep maintenance closets, tool storage, and workspaces clean, organized, and stocked.
• Monitor and report supply or equipment needs to the Chief Engineer.
• Greet guests warmly and respond to guest needs with professionalism and urgency.
• Follow established procedures for reporting and securing lost and found items.
• Comply with all hotel safety and security procedures, including emergency response, key control, and guest confidentiality.
• Immediately report any safety concerns, accidents, or injuries to leadership.
• Complete all required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Must be able to communicate clearly and professionally, both verbally and in writing, with guests and staff.
• Basic working knowledge of plumbing, electrical, HVAC, refrigeration, carpentry, painting, drywall, and general maintenance repairs.
• Ability to follow written instructions, work orders, and safety procedures accurately.
• Must be reliable, self-directed, and capable of working with minimal supervision.
• Basic computer proficiency, including use of a keyboard and navigating digital maintenance platforms.
• Prior hotel maintenance or facility support experience preferred but not required.
• Must be able to work a flexible schedule, including weekends, holidays, and emergency on-call shifts based on business demands.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds without assistance.
• This position requires frequent and extended periods of standing, walking, bending, stooping, climbing ladders, crouching, reaching, and using arms and hands to perform repairs and maintenance tasks.
• Must be able to grasp, turn, and manipulate tools, equipment, and materials with precision.
• Visual acuity required to inspect mechanical systems, detect hazards, and read gauges, labels, and documentation.
• Ability to work in varied indoor and outdoor conditions, including exposure to heat, cold, humidity, noise, and occasionally confined spaces.
• Must be able to respond quickly and effectively in emergency situations, such as water leaks, power failures, or fire alarms.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount

Source: Naples Hotel Group