Maintenance Engineer II

Pacific Hotel Management, LLC; Palo Alto (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health, dental, and vision benefits

401(k) with company match

Hotel discounts

Training and career advancement

Team-oriented work environment

Job summary

Pacific Hotel Management, LLC is seeking an Engineer II to maintain guest rooms, public areas, back-of-house spaces, restaurant, and grounds. You will perform preventive maintenance, troubleshoot equipment, and complete repairs to ensure a safe, comfortable environment for guests and team members.

The role requires 2+ years of hospitality maintenance experience, strong customer service, and the ability to work independently.

Qualifications

• High school diploma or equivalent is required.
• Two or more years of maintenance experience in hospitality, commercial, or residential facilities.
• Working knowledge of plumbing, electrical, HVAC, mechanical systems, carpentry, and general building maintenance.
• Ability to troubleshoot and repair building equipment and systems.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Perform preventive maintenance and repairs throughout the hotel, including guest rooms, public spaces, kitchen, laundry, and mechanical areas.
• Respond promptly to guest maintenance requests and complete work orders with a strong focus on customer service.
• Maintain hotel equipment, tools, and facilities in safe working condition.
• Complete painting, drywall, carpentry, and general building repairs as needed.
• Maintain the pool, spa, water treatment systems, and exterior grounds.
• Conduct routine inspections and document completed maintenance activities.
• Assist with renovation projects and capital improvements.
• Follow all company safety policies, including Lockout/Tagout procedures, and comply with OSHA and brand standards.
• Maintain maintenance inventory and communicate repair needs to the Chief Engineer.
• Support and mentor less experienced engineering team members when needed.
• Perform other duties as assigned.

Skills

Communication skills

Problem-solving

Customer service

Education

High school diploma or equivalent

Tools

Preventive maintenance software

Job description

Position Summary

We are seeking a skilled and dependable Engineer II to join our hotel team. In this role, you will help maintain the hotel's guest rooms, public areas, back-of-house spaces, restaurant, and grounds by performing preventive maintenance, troubleshooting equipment, and completing repairs. The ideal candidate has experience in general building maintenance and takes pride in providing a safe, comfortable environment for guests and team members.

What You'll Do

• Perform preventive maintenance and repairs throughout the hotel, including guest rooms, public spaces, kitchen, laundry, and mechanical areas.
• Respond promptly to guest maintenance requests and complete work orders with a strong focus on customer service.
• Maintain hotel equipment, tools, and facilities in safe working condition.
• Complete painting, drywall, carpentry, and general building repairs as needed.
• Maintain the pool, spa, water treatment systems, and exterior grounds.
• Conduct routine inspections and document completed maintenance activities.
• Assist with renovation projects and capital improvements.
• Follow all company safety policies, including Lockout/Tagout procedures, and comply with OSHA and brand standards.
• Maintain maintenance inventory and communicate repair needs to the Chief Engineer.
• Support and mentor less experienced engineering team members when needed.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Two (2) or more years of maintenance experience in hospitality, commercial, or residential facilities.
• Working knowledge of plumbing, electrical, HVAC, mechanical systems, carpentry, and general building maintenance.
• Ability to troubleshoot and repair building equipment and systems.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.

Preferred:

• Hotel or hospitality maintenance experience.
• HVAC, EPA, or other skilled trade certifications.
• Experience with preventive maintenance software.
• Certified Pool Operator (CPO) certification or willingness to obtain.

Physical Requirements

• Frequently stand, walk, bend, climb ladders, and work in mechanical spaces.
• Lift and carry up to 50 pounds regularly.
• Safely operate hand and power tools.
• Work indoors and outdoors in varying weather conditions.
• Be available to work weekends, holidays, evenings, and emergency call-ins as needed.

Why Join Our Team?

• Competitive pay
• Paid time off
• Health, dental, and vision benefits (if applicable)
• 401(k) with company match (if applicable)
• Hotel discounts
• Opportunities for training and career advancement
• Supportive and team-oriented work environment

If you're a hands-on maintenance professional who enjoys solving problems, takes pride in quality workmanship, and is committed to providing exceptional guest experiences, we'd love to hear from you.

SheratonPalo Alto(a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.