Maintenance Director

Wiggy Wash; Knoxville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Wiggy Wash is seeking a Maintenance Director to lead in-the-field maintenance across our wash sites. You will train technicians, diagnose issues on conveyors, pumps, motors, hydraulics, and related systems, and drive uptime and wash quality.

The role emphasizes hands-on work, team development, and strategic maintenance planning, with close collaboration to Operations and site leadership. Spanning multiple sites, this role requires a hands-on leader who can balance execution and long-term

Qualifications

• Strong mechanical and electrical troubleshooting experience (industrial, automotive, or similar).
• Proven ability to train and develop others in the field.
• Comfortable working with hands, tools, and equipment daily.
• Experience with conveyors, pumps, motors, hydraulics, or similar systems preferred.

Responsibilities

• Lead field-based maintenance and training programs to uplift site uptime and wash quality.
• Direct hands-on maintenance and troubleshooting across equipment in the field.
• Develop and implement preventative maintenance routines and standard operating procedures.
• Collaborate with Operations to align maintenance with guest experience goals.
• Ensure safety, proper PPE use, and regulatory compliance on all sites.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Team training & development

Field leadership

Maintenance planning

Job description

Description

Maintenance Director (Field-Focused Leadership Role)

The Maintenance Director is a hands-on, field-first leader responsible for driving equipment uptime, wash quality, and team capability across a region.

This role is built around:

40% Training & Development

40% Hands-On Maintenance

20% Strategy & Planning

This is not a desk job. You will spend the majority of your time in the field—working on equipment, developing your team, and improving how maintenance gets done.

What You’ll Own

Training & Team Development (40%)

Lead from the field by training techs in real-time on equipment, troubleshooting, and best practices

Build capability across your team—turn average techs into strong performers

Partner with Operations to train site teams on preventative maintenance and basic troubleshooting

Reinforce standards through hands-on coaching, not just meetings

Help develop and improve training programs that actually stick

Hands-On Maintenance & Field Execution (40%)

Work directly on equipment alongside your team—diagnosing and fixing issues in real time

Troubleshoot mechanical, electrical, pneumatic, and chemical systems

Drive maximum uptime and wash quality across all sites

Identify root causes of recurring issues and implement permanent fixes

Set the standard for urgency, quality, and execution in the field

Strategy & Planning (20%)

Build simple, effective preventative maintenance routines that reduce downtime

Use tools like MaintainX to support execution, tracking, and accountability

Prioritize resources, parts, and labor across your region

Partner with leadership on improvements that drive efficiency and ROI

Continuously look for ways to improve systems, not just fix problems

Operations Partnership

Work closely with General Managers and Operations Leaders to keep sites running at peak performance

Prioritize repairs that directly impact the guest experience

Ensure alignment between maintenance and operations—one team, one wash

Safety & Accountability

Lead safety from the front—proper procedures, PPE, and clean work environments

Identify risks early and take action immediately

Ensure compliance with all company and regulatory standards

What We’re Looking For

Strong mechanical and electrical troubleshooting experience (industrial, automotive, or similar)

Proven ability to train and develop others in the field

Comfortable working with your hands, tools, and equipment daily

Experience with conveyors, pumps, motors, hydraulics, or similar systems preferred

High ownership mindset—you take action and solve problems quickly

Able to balance execution, people development, and planning without overcomplicating things

What Success Looks Like

Equipment is running consistently with minimal downtime

Your team is stronger, more capable, and improving week over week

Sites deliver a clean, dry, and shiny car

Requirements

All candidates considered for this position must submit a valid driver's license and successfully pass a company insurance review authorizing them to operate fleet vehicles. Insurance approval is required prior to the start date.

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