Maintenance Branch Manager

Environmental Management, Inc.; Columbus (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Environmental Management Inc. invites applications for a Maintenance Branch Manager to oversee daily operations, drive profitability, and lead field crews in Central Ohio. The role emphasizes safety, client satisfaction, and strong budget discipline.

You will supervise 50-75 staff and 5-8 supervisors, coordinate with sales, and drive continuous improvement across operations, safety, and performance metrics, including winter snow operations.

Qualifications

• 5+ years of experience managing landscape maintenance, property maintenance, construction, or related field operations.
• 3+ years of supervisory experience managing large teams.
• Experience overseeing budgets, labor forecasting, and operational performance.
• Strong leadership, communication, and customer service skills.
• Valid driver's license with acceptable driving record.
• Proficiency with Microsoft Office and operational software systems.
• Ability to work outdoors in varied weather conditions.

Responsibilities

• Manage daily branch operations to ensure projects are completed safely, efficiently, and profitably.
• Develop monthly forecasts and operational plans to achieve revenue and production goals.
• Monitor daily production reports and project performance.
• Coordinate labor, equipment, and material resources.
• Ensure quality standards are met across all service locations.
• Identify operational improvements and implement corrective actions when necessary.
• Serve as a primary operational contact for customers.
• Conduct site visits and property inspections to ensure customer satisfaction.
• Address client concerns and implement timely solutions.
• Partner with Sales and Account Managers to maintain strong customer relationships and contract retention.
• Identify opportunities for additional services and enhancements.
• Review site conditions and recommend improvement projects.
• Collaborate with Sales Representatives to prepare proposals and pricing for customers.
• Manage branch profitability and operational budgets.
• Monitor labor hours, equipment utilization, and production costs.
• Review daily, weekly, and monthly performance metrics.
• Ensure projects are completed within budgeted hours and financial targets.
• Directly supervise 50-75 employees and 5-8 supervisors.
• Recruit, hire, train, coach, and develop field personnel.
• Conduct performance evaluations and disciplinary actions as needed.
• Establish measurable performance expectations and success metrics for direct reports.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with OSHA regulations.
• Safety training and coaching sessions.
• Enforce safe work practices and proper equipment operation.
• Promote a safety-first culture.
• Utilize company software systems for forecasting, production tracking, scheduling, and reporting.
• Collaborate with administrative staff to maintain accurate records.
• Understand and utilize estimating, accounting, and operations management software.
• Be available during snow events.

Skills

Leadership

Communication

Customer service

Budget management

Labor forecasting

Microsoft Office

Operations software

Outdoor work

Driver's license

Tools

MS Office

Operations software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Branch Mgr

Full Time Management Plain City, OH, US

Who We Are

Founded more than 34 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals.

Environmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.

Maintenance Branch Manager / Operations Manager

Job Summary

EMSI, Inc. is seeking an experienced and results-driven Maintenance Branch Manager to oversee daily maintenance operations, ensure exceptional delivery service, and drive profitability across the branch. Reporting directly to the Maintenance Operations Manager, this role is responsible for managing field operations, supervising crews and supervisors, maintaining client satisfaction, ensuring safety compliance, and achieving operational and financial goals.

The ideal candidate will have strong leadership skills, experience managing large teams, expertise in landscape or property maintenance operations, and a proven ability to manage budgets, schedules, and customer relationships. This position also is responsible for running branch snow operations in EMSI's Winter Services (Snow & Ice Management ) Division.

Key Responsibilities

Operations & Project Management

• Manage daily branch operations to ensure projects are completed safely, efficiently, and profitably.
• Develop monthly forecasts and operational plans to achieve revenue and production goals.
• Monitor daily production reports and project performance.
• Coordinate labor, equipment, and material resources.
• Ensure quality standards are met across all service locations.
• Identify operational improvements and implement corrective actions when necessary.

Customer Relations

• Serve as a primary operational contact for customers.
• Conduct site visits and property inspections to ensure customer satisfaction.
• Address client concerns and implement timely solutions.
• Partner with Sales and Account Managers to maintain strong customer relationships and contract retention.

Business Development & Upselling

• Identify opportunities for additional services and enhancements.
• Review site conditions and recommend improvement projects.
• Collaborate with Sales Representatives to prepare proposals and pricing for customers.
• Manage branch profitability and operational budgets.
• Monitor labor hours, equipment utilization, and production costs.
• Review daily, weekly, and monthly performance metrics.
• Ensure projects are completed within budgeted hours and financial targets.

Leadership & Team Development

• Directly supervise 50-75 employees and 5-8 supervisors.
• Recruit, hire, train, coach, and develop field personnel.
• Conduct performance evaluations and disciplinary actions as needed.
• Establish measurable performance expectations and success metrics for direct reports.
• Foster a culture of accountability, teamwork, and continuous improvement.

Safety & Training

• Ensure compliance with all company safety policies and OSHA regulations.
• Conduct field training and coaching sessions.
• Enforce safe work practices and proper equipment operation.
• Promote a safety-first culture throughout the organization.
• Utilize company software systems for forecasting, production tracking, scheduling, and reporting.
• Collaborate with administrative staff to maintain accurate operational and financial records.
• Understand and utilize estimating, accounting, and operations management software.

Snow & Ice Management

• Participate in snow removal and winter weather operations.
• Be available during snow and ice events, including nights, weekends, and holidays as required.

Qualifications

Required

• 5+ years of experience managing landscape maintenance, property maintenance, construction, or related field operations.
• 3+ years of supervisory experience managing large teams.
• Experience overseeing budgets, labor forecasting, and operational performance.
• Strong leadership, communication, and customer service skills.
• Valid driver's license with acceptable driving record.
• Proficiency with Microsoft Office and operational software systems.
• Ability to work outdoors in varied weather conditions.

Preferred

• Experience in commercial landscape maintenance.
• Snow and Ice Management experience.
• OSHA training or safety certifications.
• Experience managing multiple crews and supervisors simultaneously.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, and work outdoors for extended periods.
• Ability to work near moving equipment and machinery.
• Ability to work in varying weather conditions year-round.

Schedule

• Full-time
• Occasional evenings, weekends, and emergency response as needed.
• Required participation in winter snow operations.

Environmental Management Inc. is an equal employment opportunity and affirmative action employer. We do not discriminate against applicants or employees based on age, race, color, religion, national origin, sex, disability, veteran status, non-job-related medical conditions, or any other basis prohibited by law, provided the individual is qualified and meets the job requirements established by Environmental Management Inc. Employment is at will, meaning either the employee or the employer may end the employment relationship at any time and for any lawful reason.