Job Description
Job Summary:
The Maintenance Assistant position is responsible for assisting with and learning the skills to maintain the property's equipment, systems, rooms, furnishings, and interiors or exteriors of the hotel. The role involves providing proper guest services under the direction of the General Manager.
Responsibilities:
- Support and improve engineering services to address problems affecting guests and staff effectively.
- Maintain guest rooms by plunging toilets, unclogging drains, repairing hardware, plumbing, electrical equipment, lamps, air conditioners, cosmetic items, electrical switches, outlets, and programming TVs.
- Maintain public areas by performing similar repairs and adjustments on hardware, plumbing, electrical, HVAC equipment, and cosmetic items.
- Ensure a clean and safe pool environment by maintaining proper chemical levels and cleanliness, if CPO certified.
- Monitor fire alarm and life safety systems, handle emergencies, and have knowledge of fire sprinkler and emergency power systems.
- Observe and report energy and utility usage, and suggest conservation ideas to management.
- Maintain tools and equipment, ensuring they are cleaned, lubricated, stored properly, and secured.
- Respond to emergencies promptly, acting to protect guests and staff and restore normal operations, informing management accordingly.
- Promote safety by adhering to safety protocols, identifying hazards, and maintaining a safe work environment.
- Read, log, and interpret meter readings, maintaining detailed activity logs.
- Clean engineering areas as directed and keep workspaces organized.
- Assist in other departmental duties to support hotel operations as needed.
- Complete tasks safely and professionally, maintaining communication with supervisors regarding materials and updates.
- Provide training and technical advice to colleagues and strive to become an independent mechanic capable of analyzing and resolving problems efficiently.
Requirements:
- Willingness to work a varied schedule including evenings, nights, holidays, and weekends.
- Basic knowledge of painting, drywall, HVAC, electrical, and plumbing.
- Knowledge of machines and hand/power tools.
- Certified Pool Operator certification is a plus but not required.
- Ability to work in a fast-paced environment with attention to detail, speed, and accuracy.
- Ability to lift, push, and pull up to 50 pounds.
- 1-3 years of hotel maintenance experience preferred.
- Proficiency with smartphones and computers.
Success Factors:
- Embody a positive, enthusiastic attitude to create a welcoming environment for guests and staff.
- Anticipate and exceed guest expectations.
- Maintain high standards of work quality and attention to detail.
- Communicate clearly and effectively.
- Take ownership of tasks and be accountable for results.
- Collaborate effectively with team members.
- Build trust and foster good relationships with colleagues and guests.
Safety and Security:
- Identify and report safety hazards and security concerns in the hotel.
- Follow safety and security protocols diligently.