Maintenance Assistant

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Commonwealth Lodging Management LLC is seeking a Maintenance Assistant to support hotel engineering operations in Norfolk, VA. You will be in uniform with a nametag, resolve guest issues, and maintain knowledge of hotel services, room rates, and promotions.

You will assist electricians, carpenters, plumbers and painters, follow safety regulations, and participate in preventive maintenance plans. Strong English skills and 2+ years of trade experience are preferred.

Qualifications

• High School Graduate or GED or work equivalent.
• Computer skills required. Familiarity with Microsoft Office preferred.
• Minimum 1 to 2 years of experience as a Maintenance Assistant.
• Minimum 2 years experience as a commercial electrician or in other trades (plumbing, HVAC etc).
• Good understanding of English; clear communication skills both written and verbal.

Responsibilities

• Be in proper uniform with nametag and maintain guest relations.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel features, rates, packages and promotions.
• Know the maintenance and use of equipment; use tools safely.
• Receive daily work assignments and review priorities with supervisors.
• Schedule work with preventive maintenance in rooms and coordinate with housekeeping and front desk.
• Assist electricians, carpenters, plumbers and painters in repairs.
• Handle chemicals per OSHA and hotel requirements and lock/secure keys.
• Follow department policies and brand standards; act quickly in emergencies.

Skills

Maintenance knowledge

English language

Computer skills

Microsoft Office

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Power tools

Meters and gauges

Blueprints

Hand tools

Job description

JOB RESPONSIBILITIES:Be in proper uniform, with a nametag.Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction.Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.Assist electrician, carpenter, plumber and painter in all phases of repair work.Maintain the proper use, cleaning, maintenance and storage of all tools.Handle chemicals for designated uses/surfaces.Use all chemicals in accordance with OSHA regulations and hotel requirements.Ensure security of any assigned keys.Working knowledge of:health codeselectrical codesnational/local fire codeslocal mechanical codesblueprints and wiring schematicspower and hand tools, meters, etc. as it relates to the technical tradesAssists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.PHYSICAL REQUIREMENTS:Exert physical effort in lifting/transporting at least 50 pounds.Push/pull carts and other equipment up to 250 pounds.Endure various physical movements throughout the work areas.Work environment – Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.Must be able to stand and exert well paced mobility for up to 8 hours in length.EDUCATION & EXPERIENCE:High School Graduate or General Education Degree (GED): or Work EquivalentComputer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferredMinimum of 1 to 2 years of experience as a Maintenance Assistant is preferred.Good understanding of the English language, good communication skills both written and verbal.Methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC. The use and repair of common tools and equipment used in general maintenance. Maintenance and repair of facilities. Systems design and troubleshooting.Minimum 2 year(s) experience as a commercial electrician or in other trade (plumbing, HVAC etc.)