MainStay Suites Murfreesboro - Front Desk Agent

Aimbridge Hospitality; Murfreesboro (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at MainStay Suites Murfreesboro. This role focuses on delivering exceptional customer service, managing guest interactions, and ensuring a smooth front desk operation. Ideal candidates will possess strong communication skills and the ability to multitask effectively. Enjoy a supportive work environment with opportunities for growth and a competitive benefits package.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide outstanding service to guests and maintain a friendly demeanor.
• Manage multiple tasks including reservations, check-ins, and check-outs.
• Address guest inquiries and issues promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

MainStay Suites Murfreesboro - Front Desk Agent Address 130 John R Rice Blvd, Murfreesboro, TN, 37129

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Feel at home at our Mainstay by Choice Murfreesboro's hotel. Experience the history, charm, and vibrant community in Murfreesboro, named the Most Livable Town in Tennessee. Stroll through 20 blocks of locally owned shops, restaurants, and businesses surrounding the historic 1859 Rutherford County Courthouse downtown. Tour the campus and cheer on the Blue Raiders at Middle Tennessee State University, or spend the day exploring the hands-on museum and 20 acres of outdoor wetlands of the Discovery Center at Murfree Spring. No matter what brings you here, our convenient location off I-24 offers easy access to top destinations, exciting events, and more to enjoy during your stay in Murfreesboro. At our hotel, we're committed to providing the best guest service around. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes, so if you are looking for a place where you can grow, succeed, and belong, come join us!

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