Mainframe Storage Support Engineer | Expert Troubleshooter

Broadcom; Plano (TX); In loco; USD 73.100 - 117.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision plans

401(K) with company matching

Employee Stock Purchase Program

Paid holidays and vacation time

Descrizione del lavoro

A global technology company in Plano, Texas is seeking a Mid-Senior level Mainframe Software, Technical Support Engineer - Storage Management. This position involves providing technical support for Mainframe Storage Management software, requiring strong communication skills and relevant technical experience. Candidates should have a Bachelor's Degree and typically 5+ years in software support. Offering a competitive salary between $73,100 - $117,000, along with comprehensive benefits, this role emphasizes customer service excellence and team collaboration.

Competenze

• Typically 5+ years of experience in a Mainframe environment.
• Demonstrated proficiency with Broadcom or comparable solutions.
• Technical certifications are preferred.

Mansioni

• Provide technical support for Mainframe Storage Management software.
• Analyze customer data to formulate solutions for issues.
• Investigate complex issues for product defects.
• Maintain lab environments to replicate customer issues.
• Communicate with the Development team regarding product issues.
• Lead and coordinate aged/escalated issues.

Conoscenze

Proven customer service skills

Strong written and verbal communication skills

Teamwork and collaboration

Mainframe operations or systems programming experience

Strong knowledge of Mainframe technologies

Storage Management experience

Formazione

Bachelor's Degree in Computer Science or related field

Descrizione del lavoro

A global technology company in Plano, Texas is seeking a Mid-Senior level Mainframe Software, Technical Support Engineer - Storage Management. This position involves providing technical support for Mainframe Storage Management software, requiring strong communication skills and relevant technical experience. Candidates should have a Bachelor's Degree and typically 5+ years in software support. Offering a competitive salary between $73,100 - $117,000, along with comprehensive benefits, this role emphasizes customer service excellence and team collaboration.