Mainframe Software Technical Support Engineer

Broadcom; Plano (TX); On-site; USD 73,000 - 117,000; Full time

Job summary

A leading technology company in Plano, Texas is seeking an experienced Mainframe Software Technical Support Engineer. This role will involve providing technical support for Mainframe Software products and collaborating with customers to resolve issues effectively. Candidates should have a Bachelor's degree, over 5 years of related experience, and strong problem-solving skills. The compensation package includes a salary range of $73,100 - $117,000 along with bonuses and comprehensive benefits.

Benefits

Bonus

Stock options

Comprehensive benefits

Qualifications

• 5+ years of related experience in Mainframe support.
• Relevant certifications preferred.
• Strong communication skills.

Responsibilities

• Provide technical support for Broadcom Mainframe Software products.
• Act as a first-level interface with customers.
• Collaborate with colleagues to ensure continuous coverage.

Skills

Proficiency in z/OS environment

Session Manager

VTAM

CICS

TCP/IP

Problem-solving skills

Customer support skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Broadcom Mainframe Products

DB2

Job description

Mainframe Software Technical Support Engineer

Join to apply for the Mainframe Software Technical Support Engineer role at Broadcom.

Job Description: Provide technical support for Broadcom Mainframe Software products to ensure our customers can use our products efficiently and effectively.

Key Responsibilities

• Maintain a professional attitude and utilize technical expertise to resolve problems quickly and effectively.
• Act as a first-level interface with customers for problems/questions related to Broadcom Software.
• Request documentation for review and analysis to determine and resolve problems.
• Utilize available resources to review and analyze customer documentation.
• Upload logs, dumps, and other documentation to the mainframe for review.
• Recreate errors on available mini systems when appropriate.
• Engage Sustaining Engineering (SE) for further analysis if needed.
• Obtain advice on existing fixes and allow SE to create resolutions.
• Handle multiple cases efficiently with clear communication.
• Follow guidelines for case hygiene and provide timely updates.
• Collaborate with colleagues to ensure continuous coverage.
• Upload documentation and maintenance to cases for colleagues when necessary.
• Expand product knowledge through learning and self-study.
• Keep abreast of technical and environmental changes.
• Write, revise, or archive knowledge documents as needed.
• Support and mentor less-experienced team members.

Experience: Bachelor's degree + 5+ years of related experience.

Mainframe Skills Desired:

• Proficiency in z/OS environment, Session Manager, VTAM, CICS, TCP/IP, and related tools.
• Knowledge of Mainframe Architecture, Assembler, JCL, and utilities.

Nice to Have/Bonus Skills:

• Experience with Broadcom Mainframe Products, automation tools, DB2, security concepts, and related technologies.

Support Experience:

• Strong problem-solving, communication, and customer support skills.

Education:

Bachelor's Degree in Computer Science or related field, with relevant certifications preferred.

Work Experience:

5+ years in Mainframe support or systems environment. Must have legal right to work in the US.

Compensation & Benefits:

Salary range: $73,100 - $117,000. Includes bonus, stock options, and comprehensive benefits.