Mailroom Tech

okgov; Oklahoma; On-site; USD 30,000 - 40,000; Full time

Job summary

okgov is seeking a Mailroom Tech to support the DOC Business Services within the Department of Corrections. This full-time role involves handling mail, operating postal equipment, and providing information to customers across internal and external channels.

The position requires experience in customer service, public contact work, and familiarity with mail room operations. It offers stable duties, potential leadership tasks, and a steady work schedule.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus four additional years of experience in customer service, mail room operations or technical clerical work.

Responsibilities

• Supervises employees engaged in providing services and information to customers.
• Responds to requests for informational materials and ensures inventory of materials.
• Prepares notices of statements and sends copies; reconciles billing discrepancies.
• Receives customers or visitors; answers calls; provides information or directs requests.
• Operates mail processing and information systems supporting daily activities.

Skills

Public contact

Customer service

Telephone skills

Office equipment

Tools

Telephone equipment

Postage scales/meters

Mailroom devices

Job description

Mailroom Tech

Agency

131 DEPARTMENT OF CORRECTIONS

Supervisory Organization

DOC Business Services

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date

(Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$35,090.46

Job Description

Basic Purpose : Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

Level Descriptor : This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.

Knowledge, Skills, Abilities, and Competencies : Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; of techniques of training; and of supervisory principles and practices.

Skill is required to operate various office equipment including computers.

Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others.

Education and Experience : Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

• Some positions may require that applicants be willing and able to fulfill all job-related travel.
• Some positions may require performing moderately heavy lifting.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.