Mailroom Specialist

Ricoh USA, Inc.; Boca Raton (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Mailroom Specialist to manage the daily operations of a single-person site, delivering copy, courier, imaging, and mail services. You will be the primary contact with customers and coordinate with vendors to meet SLAs.

The role requires a high school diploma or GED, 1+ year of related and customer-facing experience, and basic technical aptitude. You will operate office equipment, create work orders, monitor contractors, and provide data and monthly reports to

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a related field (B2B and/or technical environment).
• 1+ year of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment, including PCs, copiers, imaging and mailroom devices.
• May be responsible for courier services, reception services, switchboard operations, shipping/receiving, and mail delivery.
• Serve as the primary point of contact with customers on a daily basis.
• Implement and manage Ricoh Service Excellence programs.
• Operate required equipment and software to meet SLAs.
• Support profitability goals by using company materials and supplies.
• Create and complete work orders; monitor contractors; report facility-related issues.
• Coordinate with contracted vendors, facility management, and building occupants.

Skills

Tactical thinking

Presentation skills

Problem solving

Customer service

Technical aptitude

Communication

Education

High school diploma or GED

Job description

The Mailroom Specialist is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities:

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment, including:
  • PCs.
  • Copiers.
  • Multifunction devices.
  • Imaging equipment.
  • Mailroom equipment.
• May be responsible for:
  • Courier services.
  • Reception services.
  • Switchboard operations.
  • Shipping and receiving.
  • Mail delivery and processing.
• Serve as the primary point of contact with customers on a daily basis.
• Implement and manage Ricoh Service Excellence programs.
• Operate required equipment and software efficiently to meet service level agreements (SLAs).
• Support profitability goals by effectively utilizing company materials and supplies.
• Maintain routine site functions, including:
  • Creating and completing work orders.
  • Monitoring contractors.
  • Conducting inspections.
  • Reporting facility-related issues.
  • Providing operational support as needed.
• Coordinate with contracted vendors, facility management, and building occupants.
• Manage office supply inventory and reordering, as required.
• Coordinate conference room scheduling and A/V equipment resources, as needed.
• Maintain positive working relationships across departments through professional communication.
• Provide operational data and reporting to leadership and customers.
• Assist in preparing monthly customer reports.
• Ensure assigned financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications):

Required Qualifications:

• High school diploma or GED required.
• One (1) or more years of experience in a related field (B2B and/or technical environment).
• One (1) or more years of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities:

• Strong tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving abilities.
• Basic customer service skills.
• Basic technical aptitude.
• Effective written and verbal communication skills.

Working Conditions, Mental, and Physical Demands:

• Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Ability to prepare, communicate, and present diverse information effectively.
• Physical requirements may include:
  • Walking.
  • Standing.
  • Bending.
  • Reaching.
  • Lifting and carrying objects up to 50 pounds.
• Moderate manual dexterity required, including regular use of:
  • Keyboard and computer equipment.
  • Calculators.
  • Hand tools.
  • Eye-hand coordination activities.

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, and working conditions associated with the role.