Mailroom Services Specialist

Ricoh USA, Inc.; Washington (District of Columbia); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Washington, DC seeks a Legal Senior Onsite Service Specialist – Legal Courier to manage mail, shipping, receiving, and document support within a law firm environment.

You will ensure secure handling of confidential materials, coordinate time-sensitive deliveries to courts and clients, and provide excellent service to attorneys and staff while reporting to the Site Manager or Office Services Manager.

Qualifications

• High School Diploma or GED required.
• 1+ years mailroom/shipping/receiving experience preferred.
• Experience in a law firm or professional services environment preferred.
• Familiarity with FedEx, UPS, USPS shipping systems preferred.
• Basic MS Office skills.

Responsibilities

• Receive, sort, and distribute mail and packages.
• Process outgoing USPS, FedEx, UPS shipments.
• Apply postage and shipping labels.
• Track shipments and maintain logs.
• Coordinate time-sensitive deliveries to courts and clients.
• Deliver mail, packages, and documents throughout the firm.
• Maintain shipping records and inventories.

Skills

Attention to detail

Customer service

Organizational skills

Discretion with confidential info

Education

High School Diploma or GED

Tools

FedEx Shipping Systems

UPS/USPS

Job description

Job Description

$20.04 - $25.13 per hour

Legal Senior Onsite Service Specialist – Legal Courier

Position Profile

The Mailroom Specialist provides mail, shipping, receiving, courier, and administrative support services within a law firm environment. This role is responsible for the accurate and timely processing, distribution, and tracking of incoming and outgoing mail, packages, legal documents, and office supplies.

The Mailroom Specialist serves as a key operational resource within the firm, ensuring the secure handling of confidential legal materials while delivering exceptional customer service to attorneys, paralegals, legal assistants, business professionals, vendors, and visitors.

This position reports directly to the Site Manager, Site Supervisor, or Office Services Manager.

Job Duties And ResponsibilitiesMail & Distribution Services

• Receive, sort, and distribute incoming mail, overnight deliveries, interoffice mail, and courier packages.
• Process outgoing USPS, FedEx, UPS, messenger, and courier shipments.
• Apply appropriate postage and shipping labels.
• Track and document incoming and outgoing shipments.
• Coordinate time-sensitive deliveries to courts, government agencies, clients, and external vendors.
• Deliver mail, packages, office supplies, and legal documents throughout the firm.
• Maintain mailroom logs, shipping records, and tracking documentation.
• Assist with certified mail, registered mail, and legal service deliveries.

Shipping & Receiving

• Receive and inspect inbound shipments for accuracy and completeness.
• Verify packing slips and delivery documentation.
• Organize and distribute inbound office supplies and deliveries.
• Coordinate return shipments and special delivery requests.
• Maintain shipping and receiving inventories.

Legal Document Support

• Handle confidential and sensitive legal documents with discretion.
• Assist with document reproduction, scanning, and distribution.
• Support litigation teams with large document productions and case-related deliveries.
• Prepare materials for off-site storage, records retention, and document destruction.
• Ensure chain-of-custody procedures are followed when handling legal materials.

Office Services Support

• Assist with copy, print, scanning, and production requests.
• Support conference room setups and special events as needed.
• Maintain mailroom equipment and report maintenance concerns.
• Keep mailroom, storage, and supply areas organized and stocked.
• Respond to customer inquiries regarding shipment status and delivery schedules.

Additional Responsibilities

• Assist with records management and file services as assigned.
• Support office moves and internal logistics activities.
• Perform other duties as assigned.

Qualifications

Education & Experience

• High School Diploma or GED required.
• One (1) or more years of mailroom, shipping/receiving, office services, or administrative support experience preferred.
• Experience in a law firm or professional services environment strongly preferred.
• Experience with FedEx, UPS, USPS, and courier shipping systems preferred.
• Basic computer skills and proficiency in Microsoft Office applications.

Knowledge, Skills & Abilities

• Knowledge of mailroom, shipping, and receiving procedures.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and meet time-sensitive deadlines.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Familiarity with shipping software and package tracking systems preferred.
• Ability to follow established procedures and maintain accurate records.

Working Conditions & Physical Requirements

• Work is performed primarily in a law firm or professional office environment.
• Frequent standing, walking, bending, lifting, and carrying of packages and office supplies.
• Ability to lift and move items weighing up to 50 pounds.
• Frequent interaction with attorneys, staff, vendors, and delivery personnel.
• Ability to meet deadlines in a fast-paced, client-service-oriented environment.
• May require occasional travel between office locations, courts, or records facilities.
• Exposure to mail processing, packaging materials, and shipping equipment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8133

Job Category : Service Delivery

Posting Date : 2026-08-26T15:03:52+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Washington, DC, United States

Salary Range : $20.04 - $25.13

Driving requirements : Non-driver

Sign-on Bonus : No