Mailroom Facilities Assistant I

University Of Michigan; Ann Arbor (MI); On-site; USD 37,000 - 44,000; Full time

Job summary

An established industry player seeks a dedicated Mailroom Facilities Assistant I to ensure smooth mail and package operations while supporting the vibrant Ross community. This full-time role requires strong communication and problem-solving skills, fostering a clean and organized environment. The ideal candidate will work closely with staff and students, enhancing service-oriented culture. Enjoy a comprehensive benefits package and the opportunity to contribute to a positive workplace that values inclusivity and collaboration. If you're ready to make a difference in a dynamic environment, this position is for you.

Benefits

Generous Time Off

Retirement Plan with Matching Contributions

Comprehensive Health Insurance

Life Insurance

Long-term Disability Coverage

Flexible Spending Accounts

Ross Onsite Fitness Center

Qualifications

• High school diploma or equivalent is required.
• Minimum one year of customer service experience.
• Proficient in computer use, including data entry.

Responsibilities

• Manage daily operations of the mailroom, ensuring cleanliness and safety.
• Sort and distribute incoming mail and packages accurately.
• Assist faculty, staff, and students with mail services and inquiries.

Skills

Customer Service

Communication Skills

Problem-Solving

Data Entry

Teamwork

Education

High School Diploma or Equivalent

Tools

General Software Applications

Job description

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file, due to system limitations.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Learn more about Ross HERE .

This role is fully on-site in Ann Arbor, MI. This full-time position (40 hours per week) follows a regular afternoon and weekend schedule (2:00 PM to 11:00 PM) and may be eligible for a shift premium. Occasional daytime shifts may be required to cover absences. While a set schedule will be maintained, flexibility is essential to accommodate changing operational needs. For a full job description, see link here . For questions about this role, email
[e-mail] .

What You'll Do

The Mailroom Facilities Assistant I helps ensure smooth mail and package operations while supporting the daily functions of the Ross community. Reporting to the Operations Manager, you will foster a clean, organized, and welcoming environment through efficient facilities assistance and responsive service. We are looking for strong communication and problem-solving skills, especially when addressing facilities-related inquiries, security concerns, and emergency situations. By building trusted relationships with staff, students, and vendors, and by approaching tasks with accountability and a commitment to learning, the Mailroom Facilities Assistant I helps strengthen a positive, inclusive, and service-oriented work culture.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses ? Flexible Work Program
• Ross Onsite Fitness Center

Responsibilities*

Mailroom Support 75%

• Manage the daily operations of the mailroom, including maintaining cleanliness, organization, and safety standards.
• Sort incoming mail and packages, ensuring accurate distribution to appropriate departments, faculty, staff, and students within the business school.
• Provide assistance to faculty, staff, and students regarding mail and package services, including addressing inquiries, resolving issues, and offering guidance on mailing procedures.
• Deliver mail and packages to designated locations within the business school, such as faculty offices, administrative offices, and mailboxes.
• Collaborate with internal and external stakeholders (mail services/vendors), research and coordinate resolution for mail delivery errors.
• Ensure functioning of mailroom equipment such as postage meters, mail scales, sorting machines, and other tools used for mail processing.
• Receive and maintain accurate records of incoming and outgoing packages, including tracking numbers, delivery confirmations, and recipient signatures. Deliver and/or notify recipients of their arrivals.
• Follow security protocols for handling confidential mail, ensuring identification and authorization for mail pickup and delivery.
• Communicate effectively with other departments within the university to coordinate mailroom activities and address any interdepartmental mail needs.
• Ensure compliance with university policies and procedures related to mail handling, security, and confidentiality.
• Help with special mail-related projects as assigned by mailroom supervisors or business school administration.
• Provide training and guidance to new team members or student workers assigned to the mailroom, ensuring they understand proper procedures and protocols.
• Respond to emergency situations such as mail spills, security breaches, or other incidents requiring immediate attention within the mailroom.
• Identify opportunities for process improvements and efficiency enhancements within the mailroom operations, proposing solutions to enhance productivity and customer service.
• Collect outgoing mail from multiple departments within the business school, ensuring proper postage and addressing before dispatching it for delivery.

Building & Event Support 20%

• During times with no mailroom tasks, assist with any activity that supports the upkeep of the facility and their usage. This includes but is not limited to:
  • Maintain cleanliness of both the interior and exterior of the business school complex, including patios, furniture, building adornments, walls, pillars, and ramps, while monitoring the condition of the facility and equipment and reporting any damage or concerns to the Facility Supervisor.
  • Clean public restrooms, meeting rooms, study spaces, offices, and other common areas during building hours, including furniture, doors, walls, stairwells, glass, and additional surfaces, to remove smudges and stains and ensure all spaces are clean, sanitary, and presentable for use.
  • Monitor classrooms, conference rooms, study areas, common spaces, and event areas to ensure they are clean and properly set up before, during, and after scheduled activities.
  • Help with office moves and the school's recycling and compost programs.
  • Ensure the building is opened and closed, including cleanliness, ensuring doors are locked or unlocked according to schedule, maintaining furniture in the proper locations, and clearing guests from facilities at closing.
  • Move and set up furniture based on room diagrams
  • Assist event coordinators with final event preparations while ensuring they are informed of and follow policies and guidelines for room usage.
  • Promptly make room and equipment reservations.
  • Provide backup coverage to the Welcome Desk.

Miscellaneous Operations Support 5%

• Help with basic maintenance tasks, such as changing batteries.
• Respond to all medical, fire, and tornado emergencies. Engage with public safety in any emergency.
• Participate in meetings or committees related to campus-wide initiatives.
• Assist with special projects and other duties as assigned.

Required Qualifications*

• High school diploma or equivalent is required.
• Minimum one year of customer service experience.
• Minimum one year working in a team environment.
• Be available to work weekends.
• Proficient in computer use, including data entry, working in databases, and general software applications
• Ability to learn new technologies

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

The posting range for this position is $37,300 to $43,800. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.