Mail Services Team Lead

Slingshot LLC; Shawnee (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Slingshot LLC seeks a Mail Room Team Lead to manage campus mail operations and customer service on site in Shawnee, OK. The role involves sorting incoming mail, delivering mail across campus, and handling daily mail routes and shipments using the Slingshot platform.

Ideal candidates excel in fast-paced settings, maintain accuracy, and can lift up to 50 pounds. This position supports the store manager and contributes to process improvements while engaging with students, staff, and faculty.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Proven ability to lead a small team and coordinate tasks.
• Ability to handle cash/card transactions and maintain accuracy.

Responsibilities

• Create a welcoming environment and build rapport on campus.
• Engage with students, staff, and faculty to promote services and resolve issues.
• Operate POS for sales and manage cash/credit card payments.
• Assist with mail receiving, sorting, and distribution on campus.
• Process outgoing mail and shipments daily using the Slingshot platform.
• Help with in-store receiving, locating textbooks, and basic print production when applicable.
• Lift up to 50 pounds and stand for extended periods as needed.

Skills

Customer service

Team leadership

Attention to detail

Multi-tasking

Tools

POS system

Slingshot mail platform

Job description

General Job DescriptionThe function of the Mail Room Team Lead is to serve customers in every aspect, maintain store stock and appearance, and complete sales using a point-of-sales system to sustain cash and inventory levels. We want team members who can provide outstanding customer service and take pride in the role they play on our team and on campus. The Mail Room Team Lead’s focus is to sort and receive incoming mail and packages and process outgoing mail daily. They will also be responsible for delivering mail and packages to departments on campus. We are seeking a candidate who excels in a fast-paced environment, handling high volumes of packages, and consistently meets daily targets. Someone who likes variety, building relationships, getting exercise, and being outside in all seasons. A successful team leader is someone who understands the process, wants to follow the process, and innovates to make the process even better.Role FunctionCreates a welcoming environment and builds rapport in the store and around campusEngages and supports students, parents, staff, and faculty to promote sales, solve problems, and build relationshipsServes store customers in all capacities, including but not limited to point-of-sale operations by handling cash and credit card payments, phone calls, and online sale fulfillment and shippingAssists with in-store receiving, locating textbooks, general merchandise, and print production (when applicable)Shipping textbooks and general merchandise (when applicable)Fulfills course material orders (when applicable)General clerical responsibilities such as filing paperwork, typing simple documents/Excel spreadsheets, and emails to students when neededMail Room ResponsibilitiesAccept incoming mail from various mail carriers dailySort and receive incoming mail and packages for students and faculty in the Slingshot mail platform dailyManage outgoing mail daily by applying the proper postageAssist with the daily pick-up and delivery mail route on campus as neededUtilize delivery locations and locators as neededShelve student mail and packages and maintain shelf accuracyAssist customers with shipping outgoing mailTroubleshoot mail room packages and paper mailComplete all monthly billing processesRole Function & QualificationsEngages and supports students, parents, staff, and faculty to promote sales, solve problems, and build rapportReceiving, Sorting and Tracking parcels and mail in the Slingshot mail platformDelivering mail and packages (when applicable) all over campus with and/or without the use of a vehicleServing store customers in all capacities, including point-of-sale operations with handling cash and credit card payments, telephone calls (including voicemails and returning calls), and online sale fulfillment and shippingAssist with in-store receiving, locating textbooks, general merchandise, and print production (when applicable)Shipping of textbooks and general merchandiseFulfilling textbook ordersGeneral clerical responsibilities such as filing paperwork, typing simple Word and Google documents as well as Excel and Google spreadsheets, emails to students when neededBe able to lift 50 pounds and carry heavy loads up and down stairwaysAbility to carry, shelve, bend and stretch in the performance of campus store operations as well as stand for long periods of timeSupports the store manager with store operations and stands in during the store manager’s absencePerforms other duties as assigned