Mail Services & Courier Specialist

Ricoh; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Ricoh in Dayton, Ohio seeks a dedicated professional to manage daily mail room operations and supporting copy, imaging, and courier services at a solo-site level. You will engage with customers daily and help ensure service levels while coordinating with internal teams.

Be prepared to implement Ricoh Service Excellence Programs, operate related equipment, and maintain inventory and reports. A tech aptitude and strong communication will support success in this role.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Operate mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, and delivering and processing mail.
• Handle formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of Ricoh Service Excellence Programs.
• Understand how to operate required equipment and software efficiently to achieve service level agreements.
• Achieve profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
• May interact with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintain positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customers. May include completing monthly reports for customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Skills

Customer service

Tech aptitude

Communication

Education

High school diploma or GED

Job description

POSITION PROFILE:

Accountable for daily operations of a solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Job Duties and Responsibilities:

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operates office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, and delivering and processing mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence Programs.
• Understands how to operate required equipment and software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
• May interact with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customers. May include completing monthly reports for customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS:

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified. Interprets, comprehends, and applies complex material, data, and instructions; prepares, provides, and conveys diversified information.
• Some physical effort required. Work may be sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts).
• Moderate dexterity required, including regular application of basic skills such as using a calculator, keyboard, hand tools, and eye-hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.