Mail Services Coordinator - Mail Services (Part-Time)

Sea Island Company; Sea Island (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sea Island Company in Sea Island, GA is seeking a friendly, guest-focused Business Center Associate to provide clerical support to guests, members, and customers.

You will process mail and shipments, assist guests with shipping needs, balance the register, and print daily revenue reports while upholding all policies. A welcoming, hospitable demeanor and knowledge of local attractions will help you excel.

Qualifications

• Provide courteous guest and member service at the business center.
• Process mail and shipments in a timely, accurate manner.
• Uphold all company and departmental policies and procedures.

Responsibilities

• Ring up customers using Micros system.
• Greet guests and members as they arrive at the business center.
• Provide a warm and hospitable environment to guests and members.
• Learn the names of regular guests and members and recognize them.
• Help maintain a clean working and retail environment.
• Interact with customers in a friendly manner to enhance the welcoming atmosphere.
• Direct and manage telephone calls for the Business Center.
• Assist customers with recommendations for services or products to fit their shipping needs.
• Collaborate with resort departments to assist where needed.
• Balance the register after every shift and print revenue reports.
• Maintain knowledge of Sea Island offerings and local attractions to answer questions.
• Complete a Guest Problem Resolutions (GPR) form when applicable and follow-up as needed.
• Maintain cleanliness and organization in all work areas.
• Uphold quality/timing standards and company policies.
• Report equipment problems, safety hazards, or unsafe practices to supervisor.
• Attend scheduled meetings and contribute improvement ideas.
• Willingness to perform other duties as delegated by leadership.

Job description

Basic Job Function

Provide clerical services to guests, members, and customers. Ability to process mail/shipments and assist customers while upholding and assuring compliance with all company and departmental policies and procedures. Use of Company Vehicle: Required to drive company vehicles.

Tasks/Responsibilities

• Ring up customers using our Micros system
• Graciously welcome guests and members as they arrive to the business center
• Provide a warm and hospitable environment to guests and members
• Learn the names and personally recognize our regular Guests and Members
• Help maintain a clean working and retail enviroment
• Interact with customers in a friendly manner, contributing to the overall ambiance that is welcoming and hospitable
• Directs and manages telephone calls for the Business Center
• Assist customers by making knowledgeable recommendations to which services or products will best fit their shipping needs
• Work with all resort departments to make sure our department assists where needed
• Will need to be able to balance the register after every shift and print reports for revenue
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to use a dolly/hand truck
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy