Mail Message Services Worker

City College of New York (CUNY); New York (NY); On-site; USD 33,000 - 49,000; Full time

Job summary

An established institution is seeking a dedicated Mail Message Services Worker to oversee mail operations and ensure efficient service delivery. This role involves supervising staff, managing mail distribution, and utilizing specialized equipment to maintain smooth operations. The ideal candidate will possess strong communication skills and a commitment to providing excellent customer service. Join a vibrant community that values diversity and fosters academic excellence, where your contributions will play a vital role in supporting the institution's mission. If you are ready to take on this rewarding challenge, we invite you to apply and become part of a team that makes a difference.

Benefits

Comprehensive Benefits Package

Pension Plans

Tax-Deferred Savings Plans

Qualifications

• Must have a high school diploma and at least six months of experience in mail services.
• Ability to communicate effectively in English is required.

Responsibilities

• Supervise mail services and train staff in operations.
• Sort, distribute, and manage outgoing and incoming mail.
• Ensure timely deliveries and maintain records.

Skills

Mail Handling

Customer Service

Supervision

Communication

Education

High School Diploma or Equivalent

Tools

Pitney Bowes P3000 Metered Postage Machine

Qtrak Package Tracking System

Job description

Mail Message Services Worker

GENERAL DUTIES

Provides and supervises mail and related services at a CUNY location. There are two Assignment Levels for this position and all personnel perform related work. This specification describes typical assignments in this position; related duties may be assigned as needed.

ASSIGNMENT LEVEL-1

• Under supervision, with latitude for independent initiative and judgment, utilizing manual and/or electronic postal equipment and procedures:
• Receives, sorts, and distributes mail or other packages, signs package receipts.
• Loads, unloads, lifts, and moves mail and packages.
• Prepares, sorts, and labels outgoing mail.
• Assists in packing and unpacking all kinds of packages that can be processed through the US Postal Service and other delivery services.
• Picks up and delivers interoffice or intra-office mail/parcels.
• Inserts letters or other material into envelopes manually or using automated equipment.
• Computes required postage, and stamps outgoing mail and/or operates office machines to process mail.
• Acts as a messenger, both on and off location.
• May visit Post Office to conduct business related to mail delivery and postage.
• Delivers meters to Post Office for resetting.
• Answers routine queries from users of mail services.
• Gets mail and/or packages registered and/or insured.
• Operates office machines such as copiers and postage meters.
• Makes scheduled trips for deliveries or collections; if necessary, operates various kinds of motor vehicles to carry mail or parcels.
• Reports any noticeable mechanical defects in motor vehicle and/or in office equipment they utilize.
• Operates telephone equipment, including automated directories and telephone features.
• Maintains mail directories of all employees at the Campus.
• Keeps other required records.
• Uses computer, if necessary, to perform routine tasks e.g., reports, expenses, and postage.
• Depending on office policy, may utilize electronic mail to communicate with campus personnel regarding the status of mail deliveries.
• May function as a lead worker.
• Supervises mail service activities, or supervises part-time and/or student employees working in the service area.

ASSIGNMENT LEVEL-2

• Under direction, with considerable independent initiative and judgment, supervises employees utilizing manual and/or electronic procedures in performing mail and messenger service functions and performs the following more complex activities:
• Supervises and trains staff in all phases of mail/messenger service operations.
• Insures that selection among mail service and postage choices is made in the most cost-effective manner.
• Assigns job duties to subordinates, and maintains records of their schedules.
• Makes sure that all deadlines are met and deliveries are made promptly.
• Determines route schedules for pickups and deliveries.
• Keeps logs of all postage material.
• Prepares monthly invoices or internal billing records for postage used by College departments.
• Prepares requisitions for supplies, funding of postal accounts, and contracts for servicing equipment.
• Insures that mail office equipment is properly maintained and serviced.
• Maintains the security of all postage material and equipment.
• Explains procedural changes and provides subordinates with necessary resources and supplementary interpretations to implement these changes.
• Develops, maintains, and revises (if needed) procedures to ensure efficiency and effectiveness.
• Corresponds and confers with local postal authorities to resolve postal/electronic media/messenger issues.
• Coordinates services and obtains interpretations of new or revised postal regulations.
• Schedules internal and external training sessions for staff, such as seminars provided by the Post Office.
• Uses computer if necessary, to perform routine tasks e.g. reports, expenses, and postage. Depending on office policy, may utilize electronic mail to communicate with campus personnel regarding the unit's activities.
• Investigates complaints of poor service and takes appropriate action.
• Prepares annual and supplemental budgets for the mail service functions.
• May perform the duties of Assignment Level 1.

CONTRACT TITLE

Mail Message Services Worker

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The City College of New York (CCNY) of the City University of New York (CUNY) invites applications for the position of Mail Message Services Worker.

CCNY was the first free public institution of higher education in the United States and has been committed to the dual goals of accessibility and academic quality since its founding in 1847. The College campus occupies thirty-five tree-lined acres along Convent Avenue from 131st to 141st Street in the Borough of Manhattan. It has an international reputation for its ability to promote scholarly excellence in students of diverse ethnic and cultural backgrounds and economic circumstances.

Over 12,000 undergraduate students and 2,500 graduate students are enrolled. Its colleges and schools include the College of Liberal Arts and Sciences with its divisions of humanities and the arts, social science, science, and interdisciplinary studies; the Spitzer School of Architecture; the Grove School of Engineering; the Sophie Davis School of Biomedical Education; and the School of Education. CCNY's engineering, architecture, and biomedical education programs are unique within the City University. The College offers more than 115 undergraduate and graduate majors including doctoral degrees in biomedical, chemical, civil, electrical, and mechanical engineering. It offers Ph.D. degrees in engineering and also offers Ph.D. degrees in biology, biochemistry, chemistry, and physics jointly with the City University of New York's Graduate School and University Center.

The Mail Message Services Worker will report to the Director of Mail / Receiving / Duplicating Services.

1. Uses Pitney Bowes P3000 Metered Postage Machine for standard envelope, Priority Mail, Express Mail, large boxes & foreign mail.
2. Follows a daily assigned route to specific buildings at the College. Will deliver mail, and pick up outgoing mail from each departmental office in the assigned building.
3. Routinely answers questions and inquiries regarding the proper posting of mail and proper packing procedures.
4. Will use CCNY’s internal package tracking system Qtrak, to receive all incoming parcels.
5. Will meet with drivers of incoming trucks of various parcel carriers, including heavy freight. Signs off on any incoming delivery. Bring in all parcels / freight into loading dock area and maneuver them into predetermined storage areas.

MINIMUM QUALIFICATIONS

• A four-year high school diploma or its equivalent, plus six months of full-time office experience in the mail services area. The person must be able to communicate in English.
• A Motor Vehicle Driver's License, valid in the State of New York, may be required for some, but not all positions.

COMPENSATION

Level 1:

New Hire: $33,873*

Incumbent: $36,693

Level 2:

New Hire: $43,275

Incumbent: $48,905

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

If you are viewing this job posting in CUNYfirst, please click on "Apply Now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

• Go to www.cuny.edu and click on "Employment"
• Click "Search job listings"
• Click on "More options to search for CUNY jobs"
• Search for Job Opening ID number: 30145
• Click on the "Apply Now" button and follow the instructions.

PLEASE NOTE THAT YOU MUST UPLOAD A RESUME IN ANY OF THE FOLLOWING FORMATS: doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE

May 14, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Support Staff

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans, and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30145

Location

City College of New York