Mail Clerk

Ecolab; Naperville (IL); On-site; USD 38,000 - 58,000; Full time

Job summary

Ecolab, Inc. in Naperville, IL is seeking a Mail Clerk to support day-to-day mail operations and on-site store activities. You will receive, sort, and distribute mail, prepare outgoing shipments, and coordinate with couriers, vendors, and internal teams.

Attention to detail and customer-service mindset are essential. You will maintain records, ensure confidentiality and security of documents, and adapt to changing priorities in a high-volume corporate campus.

Qualifications

• High school diploma or equivalent required.
• Ability to work independently, stay organized and manage multiple priorities.
• Strong attention to detail and accuracy in sorting and tracking mail.
• Good written and verbal communication and customer service mindset.
• Basic computer skills including Microsoft Office and email.

Responsibilities

• Receive, sort, process, and distribute mail, packages, and interoffice materials across a large facility.
• Prepare outgoing mail with postage, labeling, tracking, and documentation.
• Coordinate pickups and deliveries with employees and couriers.
• Maintain records for packages, shipments, and mail activity.
• Handle documents securely following confidentiality and safety guidelines.
• Respond to employee questions and service requests promptly.
• Monitor mailroom supplies and maintain a clean, organized work area.
• Support on-site company store operations as assigned.
• Collaborate with office services, facilities, security, and reception teams.
• Perform additional office/services duties as needed.

Skills

Attention to detail

Organization

Communication skills

Customer service mindset

Basic computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Shipping/tracking systems

Job description

The Mail Clerk supports daily operations within a large, 630,000-square-foot corporate office environment. This position is responsible for receiving, sorting, distributing, and processing incoming and outgoing mail, packages, courier shipments, and interoffice deliveries. The role helps ensure the timely, accurate, secure, and professional movement of documents and materials throughout the facility while providing responsive service to employees, visitors, vendors, couriers, and delivery partners.

Additional responsibilities include supporting the operation of the on-site company store. Success in this role requires strong organization, attention to detail, dependable follow-through, and the ability to manage changing priorities across a high-volume corporate campus.

Key Responsibilities

• Receive, sort, process, and distribute incoming mail, packages, courier shipments, and interoffice materials throughout a 630,000-square-foot corporate facility.
• Prepare outgoing mail and shipments using established postage, carrier, labeling, tracking, and documentation procedures.
• Coordinate pickups and deliveries with employees, vendors, couriers, and delivery partners.
• Maintain accurate records for packages, tracked shipments, deliveries, and other mailroom activity.
• Handle documents and materials securely while following confidentiality, safety, and chain-of-custody requirements.
• Respond promptly and professionally to employee questions, delivery issues, service requests, and time-sensitive needs.
• Monitor mailroom and shipping supplies and help maintain a clean, organized, and safe work area.
• Support daily operation of the on-site company store, including customer assistance, organization, and related transactions or inventory activities as assigned.
• Work independently while coordinating effectively with office services, facilities, security, reception, and other corporate support teams.
• Perform additional office services or administrative support duties as needed.

Minimum Qualifications

• High school diploma or equivalent.
• Ability to work independently, remain organized, and manage multiple priorities in a busy office environment.
• Strong attention to detail and accuracy when sorting, tracking, distributing, and processing mail and packages.
• Good written, verbal, and interpersonal communication skills.
• Customer service mindset and professional demeanor when interacting with employees, vendors, couriers, and visitors.
• Basic computer skills, including familiarity with Microsoft Office, email, and shipping or tracking systems.
• Ability to follow established procedures, safety guidelines, and confidentiality requirements.

Preferred Qualifications

• Previous experience in a mailroom, shipping and receiving, office services, facilities, reception, or administrative support role.
• Experience supporting mailroom or office services operations in a large corporate headquarters, multi-floor office, or high-volume campus environment.
• Experience using postage meters, carrier shipping systems, package-tracking tools, or service-request systems.
• Familiarity with corporate office procedures, confidential document handling, internal delivery routes, and delivery coordination.
• Experience supporting a company store, retail counter, inventory area, or employee-facing service operation.

Success in This Role

• Consistently completes deliveries accurately and on schedule across a large corporate space.
• Prioritizes urgent, confidential, and trackable items appropriately.
• Provides dependable and professional customer service in every interaction.
• Keeps mailroom, company store, shipment records, and supplies organized.
• Communicates delays, exceptions, missing information, or delivery concerns promptly.

Work Environment

This is an on-site role supporting a large corporate office of approximately 630,000 square feet. The position requires regular movement throughout the facility to complete pickups, deliveries, and office-service responsibilities. The workday may include competing priorities, time-sensitive deliveries, and frequent interaction with internal customers and external delivery providers.

What’s In It For You

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

About Ecolab

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Annual Or Hourly Compensation Range

The pay range for this position is $38,400.00 - $57,800.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Potential Customer Requirements Notice

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans With Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.