Madison Mobile Collections - Supervisor, Donor Services

ImpactLife; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Industry leading pay

Paid training

Advancement opportunities

On Demand Pay

Excellent benefits package

Job summary

ImpactLife in Wisconsin is seeking a Donor Services Supervisor to lead a phlebotomy team and ensure donor registration, screening, and collection processes meet quality standards.

You will interview, hire, and manage performance, coach staff, and coordinate travel as needed while upholding policies. A strong customer-service mindset and the ability to train away from home for up to two weeks are essential.

Qualifications

• Customer service experience required.
• Previous supervisory or management experience required.
• Strong leadership skills and ability to train away from home for up to two weeks.

Responsibilities

• Interview, hire and manage performance of team members.
• Provide coaching and motivation to deliver excellent customer service and donor satisfaction.
• Ensure compliance with policies, procedures and quality standards; may drive fleet vehicles when needed.

Skills

Customer service

Supervisory experience

Leadership

Public interaction

Stable work history

SOP adherence

Healthcare experience

DOT certification readiness

Driver's license

Schedule flexibility

Background check

Job description

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

Our Donor Services Supervisors work right along with the rest of the phlebotomy team. You will be fully training on the entire blood collection process including donor registration, screening, physical, and phlebotomy. The Supervisor will perform daily supervisory responsibilities such as interviewing, hiring, and performance management of your assigned team members. Supervisors work under the directions of the Manager to ensure overall compliance to policies and procedures and adherence to quality standards. Additionally, the Supervisor provides coaching and motivation to their team to provide excellent customer service and donor satisfaction. Supervisors may be called upon to drive our fleet vehicles when needed, including box trucks.

This is a Full Time/30+ position working 30-39 hours per week and requires the ability to work varied hours including days, evenings, and weekends.

What does it take to change the world with us?

• Customer service experience
• Previous supervisory or management experience
• Strong leadership skills
• Enjoy working with the public
• Have a good, stable work history
• Understand the importance of following standard operating procedures
• Healthcare experience is a plus
• Be able to train away from home for up to two weeks at a time
• Be able to work a varied schedule including days, evenings, and weekends
• Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
• Hold or be able to obtain a DOT Medical Certification Physical card
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

For more information on our benefits click this link or copy and paste it into your web browser: https://flimp.live/ImpactLifeBenefitShowcase#welcome

Some jobs change your life. Others change the world. At ImpactLife, we do both.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer