Madhappy NYC Pantry Cafe Manager

Madhappy Limited; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative company seeks a full-time Cafe Manager for its flagship location in Nolita, NYC. This role involves overseeing daily operations, managing inventory, and leading a passionate team dedicated to exceptional customer service. As a key player in a vibrant environment, you will implement strategies to boost sales and foster a supportive workplace culture. If you're a coffee enthusiast with leadership experience and a passion for creating memorable customer experiences, this opportunity is perfect for you. Join a brand that values mental health awareness and community engagement, and make a meaningful impact in a dynamic setting.

Benefits

Up to 96 hours of PTO annually

Health, dental, and vision insurance

Retirement plans available

Quarterly fitness and mental health stipend

Welcome gift :)

Employee discount and early access to products

Qualifications

• 2+ years of coffee leadership experience required.
• Deep knowledge of coffee and matcha preparation is essential.

Responsibilities

• Oversee inventory management and staff scheduling.
• Implement sales strategies to enhance customer engagement.
• Recruit and train a high-performing team.

Skills

Coffee preparation

Leadership

Customer service

Interpersonal skills

Event coordination

Job description

NYC PANTRY BY MADHAPPY CAFE MANAGER

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

Pantry by Madhappy is a food and beverage concept developed by Madhappy that debuted in their West Hollywood Flagship location.

About the job

We are looking to hire a full-time cafe manager for our Pantry by Madhappy flagship location in Nolita, New York City. In this position, you will own all operating procedures at our Nolita location and build a team centered around efficiency, excellent customer service, and embodying our brand vision.

You must be based in New York City to be considered for this position.

Key Responsibilities

Operations

1. Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
2. Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.
3. Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
4. Ensure all operational processes are streamlined.

People Management & Development

1. Assist in recruiting, training, and leading a passionate, high-performing team to drive success and contribute to a seamless customer experience and higher customer retention.
2. Foster a supportive work environment by stepping in whenever needed to empower and support the team.
3. Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.

About You

Qualifications

1. 2+ years of coffee and coffee leadership related experience.
2. Deep knowledge of coffee and matcha preparation.
3. Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards.
4. Previous experience working in a small team environment.
5. Ability and willingness to work a flexible schedule, including evenings, holidays, and weekends, as needed.
6. Proven interpersonal skills, with the ability to communicate professionally, patiently, and effectively with corporate and cafe team members.
7. Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience.
8. Familiarity with the Madhappy brand and mission.

Characteristics

1. Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.
2. Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.
3. Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.

Benefits

1. Up to 96 hours of PTO annually.
2. Health, dental, and vision insurance.
3. Retirement plans available.
4. Quarterly fitness and mental health stipend.
5. Welcome gift :)
6. Employee discount and early access to products.

About Madhappy

Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.

About Local Optimist

Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.

About The Madhappy Foundation

The Madhappy Foundation is a non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.

Learn more here.