MacOS Enterprise Engineer | Intune & Security Focus

CDW; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CDW is seeking a MacOS SME Engineer to own the day-to-day management of the enterprise Mac estate, ensuring devices stay secure, compliant, reliable, and well documented. The role blends hands-on macOS and Intune administration with incident resolution and service improvement.

You will engage with users, suppliers and IT teams to plan upgrades, manage packaging and scripting, resolve incidents, and contribute to root-cause analysis while following ITIL/ITSM controls and documenting processes.

Qualifications

• Significant hands-on experience supporting macOS in an enterprise environment.
• Practical Intune experience across Mac and mobile device management, application deployment and policy enforcement.
• Strong troubleshooting and decision-making skills, including escalated incident coordination.

Responsibilities

• Administer macOS devices through Microsoft Intune including enrolment, configuration profiles, compliance policies, application deployment and user assignment.
• Plan and deliver macOS upgrades, maintain minimum OS and build requirements, and keep enrolment and user guidance current after major releases.
• Manage Mac application packaging, updates and remote settings, using scripting and automation where appropriate.
• Triage and resolve Mac incidents and requests, including enrolment, password recovery, VPN/access issues, application faults and device rebuilds or wipes.
• Review vulnerability reporting, remediation to Cyber Essentials Plus standards, and work with Security, Architecture, Identity, Service Management and suppliers on risks and changes.
• Maintain technical and user documentation, contribute to root cause analysis, and identify service improvements with clear business and user value.

Skills

macOS administration

Intune management

Incident resolution

Azure AD / Entra ID

ITIL / ITSM

Tools

Intune

Apple Business Manager

Azure AD

Job description

CDW is seeking a MacOS SME Engineer to own the day-to-day management of the enterprise Mac estate, ensuring devices stay secure, compliant, reliable, and well documented. The role blends hands-on macOS and Intune administration with incident resolution and service improvement.

You will engage with users, suppliers and IT teams to plan upgrades, manage packaging and scripting, resolve incidents, and contribute to root-cause analysis while following ITIL/ITSM controls and documenting processes.