Machine Technician- Chino, CA

Packsize; California (MO); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Life and disability insurance

Job summary

Packsize is seeking a Machine Technician in California to install, configure, and maintain packaging equipment at customer locations. The ideal candidate will possess a strong customer service focus and be able to troubleshoot complex mechanical issues effectively.

This role involves customer interaction, technical training, and maintenance responsibilities in a varied work environment. A background in mechanical platforms and an ability to work independently are essential. Competitive hourly wages along with a comprehensive benefits package are offered.

Qualifications

• Experience in customer service and mechanical operations.
• Ability to work in various environments including production facilities.
• Willingness to travel and perform on-call duties.

Responsibilities

• Install, configure, and maintain Packsize equipment at customer sites.
• Troubleshoot issues using technical drawings.
• Conduct training on product features and maintenance.

Skills

Customer service focus

Knowledge of mechanical platforms

Ability to work independently

Knowledge of Windows platforms

Basic Microsoft or Google Suite experience

Education

Associate’s degree or vocational training

Bachelor’s degree in a related area preferred

Tools

Hand tools

Job description

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Job Description

Machine Technician – Chino, CA

Mon‑Fri 8:00 am – 5:00 pm

About The Role

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start‑up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust‑based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You’ll Do

• Schedule tasks at customer job sites
• Troubleshoot issues quickly and effectively using technical drawings and documentation
• Work cross‑functionally with R&D, Software and Quality Engineering teams
• Perform routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI’s) to identify new or ongoing machine performance issues resulting in problem‑solving and machine maintenance
• Continuously learn about the customer’s operational processes, packaging designs, technical specifications
• Install Packsize solutions and train others to use and maintain them
• Perform basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Communicate information and ideas with Packsize and customer personnel so they understand, exchanging accurate information in these situations
• Adhere to all Packsize and customer safety requirements and safety protocols related to exposed moving parts and electricity
• Maintain excellent work ethic and time‑management skills

Machine Operation

Clear jams, load Z‑fold, change labels, change bander paper and add glue to the machine.

What You’ll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associate’s degree, vocational training or equivalent experience
• Bachelor’s degree in a related area preferred

Working Environment and Physical Demands

The following represents typical working environment and physical demands:

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
• Convey oneself great distances within and around various work sites and from one work site to another
• Remain in a stationary position, often standing for prolonged periods
• Work in a noisy environment at various temperatures
• Move objects weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps, stools, and the like
• Perform tasks that require bending, stretching, pushing, pulling, carrying, and reaching

Travel Requirements

• All work is performed at customer facilities
• Available on‑call
• Overnight travel may be required for initial and periodic training
• Ability to travel by vehicle or airplane domestically

What We Offer

Salary range: $33‑$36 USD per hour. Packsize considers factors such as responsibilities, experience, education/training, and special skills when determining compensation. Packsize offers a comprehensive benefits package including medical, dental, and vision coverage; a 401(k) retirement plan; paid time off; health savings and flexible spending accounts (HSA/FSA); life and disability insurance; and voluntary benefits such as critical illness, hospital indemnity, accident, and legal/ID theft protection. An employee assistance program (EAP) is also available.

Equal Opportunity Employer

Packsize is an Equal Opportunity Employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize’s policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, including minorities, women, qualified persons with disabilities, and protected veterans, are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.