Machine Learning Intelligent Operations Team - Quant Analytics Senior Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Quant Analytics Senior Associate to optimize Conversational Insights and coaching products. You will conduct end-to-end data analyses, transform complex data, and drive improvements across AWS and on-prem environments.

You will collaborate with cross-functional teams to validate hypotheses and present actionable insights to leadership. The role requires strong SQL, Python, and visualization skills, with experience in ML, NLP, and causal inference.

Qualifications

• Bachelor’s degree in Economics, Data Analytics, Statistics or STEM with analytics experience.
• Experience with data wrangling, visualization, and reporting tools.

Responsibilities

• End-to-end data analysis to enhance model performance across AWS and on-prem environments.
• Transform datasets, automate reporting, and perform business driver analyses.
• Collaborate with cross-functional teams to validate hypotheses and production data.
• Create and present clear, actionable insights to peers and leadership.
• Investigate data collection and model development issues across production phases.
• Develop SQL and Python codebases and document model outputs clearly.
• Support new product development as part of agile or scrum teams.

Skills

Data analytics

Statistics

Machine learning

NLP & LLM concepts

Causal inference

Problem solving

Education

Bachelor’s degree in Economics, Data Analytics, Statistics, or STEM

6 years analytics experience or Master’s degree + 2 years analytics

Tools

SQL

Excel PivotTables

PowerPoint

Tableau

Alteryx

Python Jupyter Notebook

AWS

Spark/EMR

Snowflake

ChatGPT

Confluence

Job description

Join a team that unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers.

As a Quant Analytics Senior Associate, within the MLIO Analytics team, you will play a key role in optimizing Conversational Insights and Insights for Coaching products, span the entire problem-solving lifecycle, including: identifying gaps through thorough and inquisitive analyses, conducting root cause analyses using causal inference and machine learning techniques, and identifying opportunities to enable customer self-service across various Chase customer engagement channels.

Job Responsibilities:

• Conduct end-to-end data analysis to enhance LLM and GenAI model performance across both AWS and on-premises environments.
• Transform complex datasets, automate reporting, and perform business driver analysis to improve operational processes and applications. Utilize advanced methods to identify customer and specialist friction points across multiple interaction channels.
• Collaborate with cross-functional teams to integrate business assumptions with production data, validate hypotheses, and identify production flaws.
• Create and present clear, actionable insights to peers, executive leadership, and business partners.
• Proactively investigate and resolve issues in data collection, model development, and production phases.
• Develop SQL and Python codebases, and document data dictionaries and model outputs in a clear and concise manner.
• Serve as a member of agile, digital, or scrum teams, providing data and analytics support for new product development.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Economics, Data Analytics, Statistics, or a STEM related field; 6 years of work experience in Analytics or Master’s degree in Economics, Data Analytics, Statistics, or a STEM related field; 2 year of work experience in Analytics
• Solid programming skills in SQL.
• Hands-on experience with Excel PivotTables, PowerPoint presentations, and data wrangling and visualization tools including Tableau, Alteryx and Python Jupyter Notebook.
• Trained in multivariate statistics, regression analysis, Python, SQL and visualization tool including Tableau.
• Professional experience with AWS, Spark/EMR, ChatGPT, Confluence, and Snowflake.
• Strong understanding of multi-linear regression, logistic regression, clustering, classification techniques including LightGBM and XGBoost, controlled experiments, and causal inference methods (DD, PM, NN).
• Experience with Machine Learning, Natural Language Processing (NLP), and Large Language Models (LLM).

Preferred qualifications, capabilities, and skills:

• Extensive experience in consumer banking units such as operations, servicing, collections, or marketing.
• Proficient in big data ETL processes for both structured and unstructured databases.
• Good understanding of IT processes and databases, with the ability to work directly with data owners and custodians, contributing to the development of analytics data hubs.